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Capital One Financial Corporation

Front Line Manager

Capital One Financial Corporation - Las Vegas, NV

Front Line Manager


Las Vegas


Las Vegas (62050), United States of America, Las Vegas, Nevada

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Front Line Manager

Here, you’ll find energized, positive people all working together to satisfy customers and enhance our brand. At one of Fortune Magazine’s “100 Best Companies to Work For,” you’ll also see a flexible work environment where great benefits start on day one. With excellence and integrity at heart, you’ll continue to grow and be challenged in the place you’ve been looking for all along. So what are you waiting for? Join our team today as a Front Line Manager! Our Credit Card team is all about delivering a world class customer service experience to every Capital One Customer! To keep this energy going, the Front Line Manager will motivate a team of 10 non-exempt associates to assure our customer experience and productivity goals are met. There will be a wealth of opportunity to coach and develop associates, and effectively communicate important changes regarding our policies and processes. Not only will the Front Line Manager monitor team performance, but also communicate team results to both Associates and Senior Management. In order to deliver effectively to our customers, staffing demands are critical and the Front Line Manager will work closely with the Senior Management team to maintain these internal staffing demands and requirements. This is an excellent opportunity to build a strong foundation within a leadership role while delivering on these additional responsibilities: - Manage business level metrics and analyze data to identify areas of improvement to ensure a quality customer experience - Lead, coach, and motivate a high performing team in a dynamic environment - Build and maintain positive working relationships with individuals at multiple levels - Facilitate team meetings - Lead small process/project initiatives as assigned - Address associate questions, issues, and concerns with little to no direct supervision - May recommend, develop, and execute process improvements

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification, or Military Experience

• 1 year of experience in People Management

• 1 year of experience in Call Center

Preferred Qualifications:

• Bachelors Degree in Business Administration, Management, Psychology, Human Resource Management, Public Administration or Organizational Leadership

• 2 years of experience in People Management

• 2 years of experience in Call Center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

7 days 9 hours ago

Capital One Financial Corporation


Front Line Manager Capital One Financial Corporation - Las Vegas, NV, United States


Location: Las Vegas, NV

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.