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U.S. Bank.

Fraud Investigations Director of Investigative Support

U.S. Bank. - Richmond, VA

Fraud Investigations Director of Investigative Support

in

Richmond

Virginia

The Director of Investigative Support is responsible for working across the Fraud Investigations Department and with respective Business Lines to help transform and drive process improvement, analyze and report investigative data, oversee department training, track issue management, create, enhance and maintain department policies and procedures, manage video/photo requests, and other duties as assigned by the Executive Director of Fraud Investigations.

The Director of Investigative Support, working under the direction of the Executive Director of Fraud Investigation, will help lead transformation and process improvement across the Fraud Investigations Department. Fraud Investigations encompasses three primary operational components: Triage/Case Onboarding, Investigations, and SAR Pre-File Review. Transformation and process improvement across all operational components will focus on strategy, structure, people, process, and technology.

The Director of Investigative Support will be responsible for the collection, analysis, and reporting of valid and reliable investigative data to various stakeholders. The candidate will develop metrics and reporting standards to better understand trends, patterns, and performance measurement, which can be shared with various stakeholders. The candidate will provide ad hoc and scheduled data reporting at the direction of the Executive Director of Fraud Investigations.

The Director of Investigative Support will serve as the training coordinator and liaison for Fraud Investigations. The candidate will and work to create, implement, and maintain training materials, courses, and events that promote an effective compliance framework. The candidate will also oversee the scheduling of Fraud Investigations Team training.

The Director of Investigative Support will manage the issue management program for Fraud Investigations. In this capacity, the candidate will track, manage, and collaborate with Corporate Audit Services, Regulatory Services, Enterprise Financial Crimes Compliance, and others to address, validate, and remediate issues, as well as to facilitate closures per management assertions, input self-identified issues, etc.

The Director of Investigative Support will be responsible for the creation, enhancements, and maintenance of all Department policies and procedures. The candidate will be responsible for gap assessments, building in-line Quality Assurance (QA) functions, and testing to all policies, procedures, and work flows. The Director of Investigative Support will ensure all policies and procedures are annually certified and refreshed and share all updates across the Department.

The Director of Investigative Support will also manage the Video / Photo Request Program. In this capacity, the candidate will build out a team to ensure the timely and accurate disposition of all requests for videos and photos. The candidate will prioritize the disposition of these requests based upon the requestor and will seek efficiencies to reduce the time the team takes to disposition any one request. Policies and procedures will need to be formalized, socialized, and trained on.

Responsibilities:

Transformation & Process Improvement

Data collection, analysis, and reporting

Training Liaison / Coordinator for Fraud Investigations

Create, enhance, and maintain relevant policies and procedures

Issue Management Oversight

Oversee Photo/Video Request Program

Chair Fraud Investigations Technology Working Group

Other duties as assigned by the Executive Director of Fraud Investigations

Qualifications:

Qualifications:

• Requires a Bachelor's degree in Criminal Justice or related field of study.

• Minimum 10 years of relevant managerial experience in project management within a regulated industry or in the risk and compliance area where responsibilities included the development and implementation of large projects.

• Expert knowledge of compliance or risk management areas and requirements

• Strong organizational skills with a track record of success.

• Excellent interpersonal abilities including superior oral and written communication skills with the aptitude to establish credibility and collaborative partnerships with senior business leaders and global compliance partners.

• Understanding of financial services products and services and their regulatory requirements.

• Proven experience of interaction with regulators and auditors.

• Possesses well developed analytical, decision making, problem solving and project management skills as well as expert relationship and negotiation skills. Experience in all aspects of Fraud Operations, including Internal Investigations, External Investigations, policies and procedures, etc.

• Experience in implementing and executing enterprise wide Fraud programs.

• Experience in regulatory remediation for Fraud issues.

• Experience with assessing risk, identifying existing controls and designing and implementing new controls.

• Strong business writing and verbal communication skills; ability to influence.

Job:

Compliance / Quality Control

Primary Location:

United States

Shift:

1st - Daytime

Average Hours Per Week:

40

Requisition ID:

170039909

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

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19 days 2 hours ago

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Fraud Investigations Director of Investigative Support U.S. Bank. - Richmond, VA, United States

   

Location: Richmond, VA

Company Profile:
U.S. Bancorp is a diversified financial services company with headquarters in Minneapolis, Minnesota. We offer a comprehensive range of financial products and services to meet the needs of individuals, businesses, institutions and government entities.