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Prudential Financial, Inc

Financial Service Associate - Bilingual

Prudential Financial, Inc - El Paso, TX

Financial Service Associate - Bilingual','EP 0001Y','!*!Bring your passion and energy and we will train you on the rest. At Prudential, our Financial Service Associates are the first point of contact with our customers and our goal is to provide a low effort experience for customers with complex financial needs. We offer paid training and benefits on day one including; tuition reimbursement, a paid volunteer day, generous paid time off to include vacation and paid holidays, and a reward and recognition plan that includes pay for performance compensation. The expertise we are looking for you to bring:

We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:

Engaging communicators who enjoy working directly with the customer and a team

Committed to owning customer concerns

Intrigued by technology and helps us identify opportunities to enhance processes

Able to think on your feet and flexible with creating solutions for variety of personalities

Capable of shaping the customer experience and efficiently process transactions

Keen problem solver that connect with each customer with compassion

What you can expect:

 Build a career with a great company with exposure to multiple parts of the business

Fast paced, dynamic environment

Tiered promotional opportunities based on performance

This is a full-time position in our El Paso, Texas location.


Following a 10 to 12 week training program (7:00 AM - 3:00 PM MST, Monday - Friday), each new member will be placed on one of the following schedules based on business requirements:

All schedules are Monday through Friday MST:

6:00 AM to 2:00 PM

7:00 AM to 3:00 PM

8:00 AM to 4:00 PM

9:00 AM to 5:00 PM

10:00 AM to 6:00PM

11:00 AM to 7:00 PM

This is not just answering phone calls……this is a diverse role that impacts others Each call is unique and we value the diversity our customers bring. Our representatives work in a collaborative environment assisting customers over the phone. This can range from something as simple as an account balance inquiry to providing information for complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your resume.','!*!

Minimum high school diploma

Bachelor’s Degree and 1-2 years of customer or financial services experience preferred

Bilingual Fluency required (English and Spanish)

Proficient PC and keyboarding skills with ability to multi-task with different applications

Flexibility with your schedule; although you will have a regular assigned shift

Must be receptive to change and detailed performance feedback

Data entry skills and Window-based applications knowledge is required

Proven record of dependability

Upon completion of training and achievement of objectives, Prudential offers many flexible work arrangements including work from home opportunities

Prior experience in a call center environment is a plus

Prior experience in a financial services company is a plus

Series 6 or 63 qualification a plus ','!*!Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.','Customer Service and Call Center','United States-Texas-El Paso','','Full-time','No','Financial Service Associate - Bilingual

9 days 19 hours ago

Prudential Financial, Inc

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Location: El Paso, TX

Company Profile:
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission guided by our vision and directed by our company's core values. We are committed to keeping our promises and to doing business the right way.