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Hewlett-Packard Company

Field Technical Support Representative

Hewlett-Packard Company - Phoenix, AZ

Phoenix, Arizona

Date posted

11/06/2017

Applies developed knowledge

of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

Responsibilities:

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.

Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.

Solve technical problems on an assigned hardware and software platforms.

Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Education and Experience Required:

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Knowledge and Skills:

Knowledge of corporate organization, job, and policies.

Advanced knowledge of operating systems and software.

Basic skills in project management.

Strong communication skills, problem analysis, and presentation skills.

Ability to develop Customer relationships.

Ability to perform while under high-pressure situations.

Ability to work in a team environment.

Basic networking, O/S, and troubleshooting knowledge.

Detailed understanding of general/technical aspects of the onsite system repair job.

9 days 3 hours ago

Hewlett-Packard Company

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Location: Phoenix, AZ

Company Profile:
Hewlett-Packard Company, together with its subsidiaries, provides products, technologies, software, solutions, and services to individual consumers, small-and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors worldwide. Its Personal Systems segment offers commercial personal computers (PCs), consumer PCs, workstations, thin clients, tablets, retail point-of-sale (POS) systems, calculators and other related accessories, software, support, and services for the commercial and consumer markets. The company’s Printing segment offers consumer and commercial printer hardware, supplies, media, software and Web services, and scanning devices, as well as inkjet and printing solutions, laserjet and enterprise solutions, and graphics solutions. Its Enterprise Group segment provides industry standard servers; business critical systems; traditional and converged storage solutions; networking products comprising controllers/switches, routers, and wireless LAN access points; and technology consulting and support services focused on cloud, mobility, and data. The company’s Enterprise Services segment offers technology consulting, outsourcing, and support services to infrastructure, applications, and business process domains; and application and business services. Its Software segment provides enterprise information management solutions, such as data analytics, information governance, and digital marketing for structured and unstructured data; IT management software; and security intelligence/risk management solutions as software licenses and software-as-a-service. The company’s HP Financial Services segment offers leasing, financing, utility programs, and asset recovery services; and asset management services to enterprise customers, as well as specialized financial services to SMBs, and educational and governmental entities. The company was founded in 1939 and is headquartered in Palo Alto, California.