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Field Service Engineer

Life Technologies Corporation - Manchester, NH

Auto req ID62554BRJob DescriptionJob Title:  Field Service Engineer Material CharacterizationField Service EngineerReports To:   European Service Manager Material CharacterizationField Service EngineerGroup/Division:  MSD (Material and Structural Analysis Division)Field Service EngineerCareer Band:  Band 5 Field Service EngineerLocation: North West England / Manchester area fits best reg. customer locationsField Service EngineerCompany Information Field Service EngineerThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. Position Summary: Responsible to deliver all Service activities for our viscometer, rheometer and lab extruder (which might include: Installation including related customer introduction, Repairs, Maintenance/Calibration Services, Validation Services, Depot Repair, Hot Lines etc..) for achieving:-Satisfied customer becoming loyal customers-Highest first time fix rates / lowest mean time to repair-Lowest repeated call rates Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described) Key Responsibilities: Performs all Service Activities in line with internal rules and customer regulationsAssure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance. Is responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%) Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation) (5%) Person Specification: Professional background in Electronics/Electromechanical/Engineering or related subjectsChemical background would be an advantageMinimum 1-5 years’ experience servicing analytical equipment or equivalent applications specialist experience.Strong problem solving skillsGood verbal and written communication skills, ability to work across all levels, functions and regionsDemonstrated organizational skills with the ability to handle multiple tasks with different prioritiesExcellent inter-personal, self-motivational and negotiating skillsPC skills Driving LicenseWillingness to travel mainly within the appointed region but frequently as well through Europe/European Territory (EMEA). For training or special calls, international traveling including all EMEA Territory is required. Occasional service related travel abroad maybe required.Good English skills, both verbal and written Non-Negotiable Hiring Criteria: Driving LicenseWillingness to travel mainly within the appointed region but as well through EMEA Territory. For training or special calls, international traveling is occasional required.Good English skills, both verbal and written At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today Contact Elena Lambrianides directly if you have any questions- *IND-EMEA  Position TitleField Service EngineerCountry / State – CityUnited Kingdom - Manchester Job CategoryField ServicesThermo Fisher Scientificis an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

3 days 14 hours ago

Life Technologies Corporation


Field Service Engineer Life Technologies Corporation - Manchester, NH, United States


Location: Manchester, NH

Company Profile:
Life Technologies is a global biotechnology tools company providing premier systems, consumables, and services for scientific researchers around the world. Life Technologies customers conduct their research across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st-century forensics. Life Technologies was created by the combination of Invitrogen Corporation and Applied Biosystems, Inc. in November of 2008, and Life Technologies continues to serve its customers under those two well-known brands. Invitrogen is the premier provider of reagents and consumables that are usable across multiple platforms, while Applied Biosystems remains the top provider of systems-based, end-to-end solutions in areas such as PCR, genetic sequencing, and mass spectrometry.