Field Operations ManagerVerizon Communications Inc. - Gaithersburg, MD
What you’ll be doing...
You’ll manage a diverse team of 20 Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you’ll be pushing your team and yourself to find ways to improve business results every day—because here, better matters.
Leading, motivating, developing and coaching your field Technicians.
Developing action plans to mitigate service issues.
Proactively collaborating with labor/union.
Removing barriers and solve problems to help your team be productive.
What we’re looking for...
You’re organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You’re comfortable holding people accountable for their performance and their adherence to policy, and you’re able to inspire and engage diverse groups to do their best work.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business.
Valid Driver’s License.
Even better if you have:
A degree and four or more years of work experience.
Four or more years of knowledge of installation and maintenance on copper or fiber technology.
Supervisory experience in a field operations environment.
Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
Experience with communication systems and tools.
Experience with MS Word, Excel & Outlook.
Experience providing training, feedback and motivation to employees.
Strong organizational, time-priority management and results-driven leadership skills.
Knowledge of employment/labor laws.
Union employee management experience.
Customer service experience.
Demonstrated ability to interpret labor contracts/collective bargaining agreements.
Outside Plant Construction, electronics and placing/splicing copper/fiber.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
21 days 14 hours ago
Please review all application instructions before applying.
Verizon Communications Inc., through its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses, and governmental agencies worldwide. Its Wireless segment offers access to various wireless voice and data services comprising Internet access through smart phones and basic phones, and notebook computers and tablets; messaging services to send and receive text, picture, and video messages; and consumer and business focused multimedia applications under the Verizon Wireless brand. This segment also provides location-based services; global data services; HomeFusion Broadband, a high-speed Internet service for homes; other connection-related services, such as network access and value added services to support telemetry-type applications; and machine-to-machine services that support devices used in healthcare, manufacturing, utilities, distribution, and consumer products markets, as well as sells smart phones and basic phones, tablets, and other Internet access devices. As of February 24, 2014, it served 103 million retail customers. The companys Wireline segment offers video services over its fiber-optic network; data Services comprising high-speed Internet and FiOS broadband data products, as well as local exchange capacity, managed, mobility, and security services; voice services, such as local exchange, regional, long distance, wire maintenance, and voice messaging services, as well as VoIP, and landline and wireless services; and local dial tone and broadband services to local, long distance, and other carriers. This segment also provides networking products and solutions, such as private Internet protocol services, and Ethernet access and ring services; and infrastructure and cloud services. The company was formerly known as Bell Atlantic Corporation and changed its name to Verizon Communications Inc. in June 2000. Verizon Communications Inc. was founded in 1983 and is headquartered in New York, New York.
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