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Carrier Enterprise, LLC.

Factory Technical Support Service Manager

Carrier Enterprise, LLC. - Nashville, TN

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 150 locations in 28 states, the Carribean, and Latin America.

We currently have an exciting opportunity within the Southeast Region

for a Factory Technical Support Service Manager. This position is located in Nashville, TN .

Company Website: http://www.carrierenterprise.com

Job Responsibilities

As a Factory Technical Support Service Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.

Requirements

Generate strong partnership relationships with sales

Ability to manage multiple priorities

Strong in troubleshooting skills and able to execute via phone with other technicians

Build strong relationships with internal and external stakeholders

Exceptional communication skills

Proficiency with Microsoft Office applications

Solid understanding of HVAC industry from sales, installation and service views.

Proficient in Conflict resolution

Ability to perform technical training to large audiences.

Professional Personality

Bilingual (English/Spanish) a plus

Education

AA/AS degree or Technical School Training w/ 5-10 years experience required

BA / BS degree with 2 - 5 years experience, preferred but not required

Carrier Enterprise is an Equal Opportunity Employer.

9 days 5 hours ago

Carrier Enterprise, LLC.

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Factory Technical Support Service Manager Carrier Enterprise, LLC. - Nashville, TN, United States

   

Location: Nashville, TN

Company Profile:
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.