Factory Technical Support Service ManagerCarrier Enterprise, LLC. - Nashville, TN
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 150 locations in 28 states, the Carribean, and Latin America.
We currently have an exciting opportunity within the Southeast Region
for a Factory Technical Support Service Manager. This position is located in Nashville, TN .
Company Website: http://www.carrierenterprise.com
As a Factory Technical Support Service Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.
Generate strong partnership relationships with sales
Ability to manage multiple priorities
Strong in troubleshooting skills and able to execute via phone with other technicians
Build strong relationships with internal and external stakeholders
Exceptional communication skills
Proficiency with Microsoft Office applications
Solid understanding of HVAC industry from sales, installation and service views.
Proficient in Conflict resolution
Ability to perform technical training to large audiences.
Bilingual (English/Spanish) a plus
AA/AS degree or Technical School Training w/ 5-10 years experience required
BA / BS degree with 2 - 5 years experience, preferred but not required
Carrier Enterprise is an Equal Opportunity Employer.
9 days 5 hours ago
applyFactory Technical Support Service Manager Carrier Enterprise, LLC. - Nashville, TN, United States
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.
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