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iHeartMedia, Inc.

Executive Support Manager

iHeartMedia, Inc. - New York City, NY

This position is responsible for executive support and direct supervision of the New York area desktop support team.

Job Responsibilities:

Responsible to Manage and oversee “White Glove” Executive support team and NY local desktop team; including 24x7 and remote support (travel) when requested.

Work closely with top management through daily communication.

Act as a technical consultant by assigning in leading the creation and implementation of enterprise solutions.

Ability to manage multiple technicians and end user’s expectations.

Responsible for the internal user experience on Windows, Mac OS platforms, phones, tablets, audio video, presentation tools, and etc.

Take ownership of end users issues and ensure problems are resolved timely

Ensure team members are researching, diagnosing, and troubleshooting solutions to resolve end user’s issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Proactive in communication to end users and technicians as issues arise ensuring prompt and accurate feedback to end users.

Work closely with top management through daily communication.

Ensure proper recording and closure of all issues.

Set the pace and workflow for the entire team.

Manage staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance.

Manage and support executive leadership team.

Hourly, Daily and Weekly review of all tickets.

Ensure enterprise team metrics meet KPI’s and SLAs while upholding highest level of end users service and satisfaction.

Maintain and optimize client devices asset lifecycle management program

Optimize enterprise tools to their full capability.

Be metric driven and deploy shift-0/left strategies to decrease MTTR, improve KPIs and enterprise desktop metrics.

Required Skills:

Demonstrated thorough working knowledge of network and desktop operating systems; including the ability to troubleshoot hardware and software as it pertains to the network and desktop availability required.

Excellent problem-solving and troubleshooting skills required.

Effective communication skills required

Excellent end users service and interpersonal skills required.

Ability to prioritize multiple tasks and projects required, along with strong organizational skills required.

Ability to work effectively in a fast-paced and rapidly changing environment required.

Effective facilitation and project management skills.

Demonstrated ability to lead and motivate a team required.

Passion for IT and eagerness to stay current with changing technology practices

Ability to utilize metrics and data to improve service quality and team performance

Ability to adapt and promote organizational core beliefs and values

Highly motivated self-starter.

Required

Education/Experience:

Bachelor’s degree is preferred. Any and all degrees must be from a regionally accredited institution of higher education.

Experience supporting in an Entertainment or/or Media Organizations is a plus

4 years of proven experience providing “White Glove”, Executive services

10 years of hands-on experience troubleshooting, maintaining and performing computer related repairs and desktop application support.

Good working knowledge Office 365 and Skype

Direct supervisory experience coordinating the administration of large desktop environments and technical support teams is required.

In depth understanding of Microsoft SCCM, device imaging, zero touch deployments, and desktop patching processes.

Experience with the Casper JAMF suite.

Location

New York, NY: 125 West 55th Street, 10019

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx

8 days 3 hours ago

iHeartMedia, Inc.

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Executive Support Manager iHeartMedia, Inc. - New York City, NY, United States

   

Location: New York City, NY

Company Profile:
Clear Channel Communications, Inc. was founded in San Antonio, TX with the purchase of a single radio station in 1972. After decades of growing media assets globally, the company has become one of the world’s leading media and entertainment companies, operating as CC Media Holdings (OTCBB:CCMO). Clear Channel consists of two main media businesses: Clear Channel Outdoor Holdings (NYSE: CCO) and the wholly owned Clear Channel Media and Entertainment. Between these divisions, Clear Channel focuses on providing a spectrum of multi-platform advertising and marketing opportunities for partners and world-class entertainment for listeners and users.