Engineer, Technical Support - Military veterans preferredT-Mobile USA, Inc.,(metropcs) - Frisco, TX
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comResponsible for Systems Engineering and Operations Support of T-Mobile's Network. Perform feasibility analysis of procedures, technologies, products, features, and services. Support Lab and FOA validation of new services/platforms and ensuring a successful roll out. This role is a technologist required to do systems integration, data mining, script creation, reports development, and trending analysis.Advanced understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platformsAdvanced understanding of system protocols and interfaces that are used within a wireless networkAbility to multitask and effectively handle multiple competing prioritiesAdvanced understanding of GSM Network Signaling protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, and TCP/IP requiredSolid understanding of GSM/UTRAN network architectureHands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS SystemAdvanced analytical and technical troubleshooting skillsAdvanced level vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements3 years' experience in fault analysis within the telecommunications industry2 years Wireless industry experience in the OSS and network management space2 years Hands-on experience of GSM/UTRAN/Core Network Node integration to the OSS SystemHigh School Diploma/GEDTechnical Discipline
Responsible for Operations Support of T-Mobile's Network. Perform feasibility analysis of procedures, technologies, products, features, and services. Support Lab and FOA validation of new services/platforms and ensuring a successful rollout. This role is a technologist required to do systems integration, data mining, script creation, reports development, and trending analysis.
Requires competency in customerfocus, change & innovation, strategic thinking, relationship building &influencing, talent management, results focus and inspirationalleadership.\u00a0\u00a0Support Network Validation: Support FOA test plans for new major releases andkey features. Support the feature verification in FOA when design level supportis required. \u00a0Feasibility Analysis: Support internal analysis by documenting options andimpacts via research and definition of technical requirements. \u00a0SME Operational support: Support the Performance Management, troubleshootingand Operational teams for T-Mobile Systems.Roadmap/Vendor Management: Drive vendors for timely delivery of SW/HW andsystem features per T-Mobile requirements.
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
7 days 16 hours ago
applyEngineer, Technical Support - Military veterans preferred T-Mobile USA, Inc.,(metropcs) - Frisco, TX, United States
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.
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