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The M&T Bank

Employee Experience Manager

The M&T Bank - Amherst, NY

Product Communication / Change Manager

Amherst, NY


Establishes and maintains a strategic relationship with appropriate level key business stakeholders and Technology, working closely with any assigned Application Development Relationship Managers. Leads stakeholder (internal and, when appropriate, external) business planning and strategy meetings.

Communicates with business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results. May participate and contribute to business client leadership meetings. Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state.


Sets strategic direction for assigned product lines, and presents business plans to senior management and employees.

Responsible for sales and sales channel strategy.

Directly responsible for product pricing cost structure, as well as product risk. Responsible for all product financials including revenue planning and product profitability.

Review new developments in company markets, evaluating and recommending new services or new products, or the modification of existing services or products. Evaluate new product/services success; implement and manage changes in service or marketing strategy.

Manage all aspects of new product implementation and existing product modification to include but not limited to the design and development of services, portfolio acquisition and process improvements; act in a liaison capacity with affected departments.

Review new developments in company markets, evaluating and recommending new services or new products, or the modification of existing services or products.

Establish marketing objectives; work with other Bank departments to develop effective programs to sell services/products.

Evaluate new product/services success; recommend changes in service or marketing strategy. Recommend product pricing, understanding the cost structure.

Ensure product/services are marketable, profitable and comply with legal and regulatory requirements

Maintain an awareness of new trends and developments in marketing and company products and services.

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.


Results and/or actions impact the bank’s long-term operations, revenues or profitability. The incumbent has extensive contact with other Bank departments for the effective and profitable marketing of new products and the enhancement of existing products.


The position may be responsible for managing a staff of approximately 10 employees, depending upon the product and need.


Bachelor’s degree and a minimum of 7 years’ proven marketing, product management, financial, operations and/or project management experience, or in lieu of a degree a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years; proven marketing, product management, financial, operations and/or project management experience.

Minimum of 2 years’ managerial and/or leadership experience.

Strong interpersonal and verbal and written communication skills.

Strong financial analysis skills.

Strong analytical skills.


Master’s degree.

Knowledge of software programs utilized by department.

About M&T

At M&T, we understand what's important when you're considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves, one that rewards performance and provides employees with opportunities to direct their own career paths. M&T is a company with a focus on the future.

Job Posting:

 Sep 8, 2017, 1:25:32 PM

Unposting Date:


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7 days 3 hours ago

The M&T Bank


Employee Experience Manager The M&T Bank - Amherst, NY, United States


Location: Amherst, NY

Company Profile:
Times like these call for a financial services partner that has stood the test of time. Established in 1856 as Manufacturers and Traders Bank, today we’re the M&T Bank Corporation, one of the 20 largest US headquartered commercial bank holding companies, with current assets of $97.1 billion (as of June 30, 2015) and more than 650 branches, account access at over 1,500 M&T Bank ATMs and more than 15,000 employees throughout New York, Maryland, Pennsylvania, Washington, D.C., Virginia, West Virginia, New Jersey, Florida, Delaware and Toronto, Canada (Deposits with M&T are not insured by the Canada Deposit Insurance Corporation (CDIC)).