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ADT Security Services

Emergency Dispatch Operator (FT/PT 2nd Shift)

ADT Security Services - West Jacksonville, FL

Position Summary:ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.Location:This position is located at our Call Monitoring Center off Deerwood Park Blvd near the St. John’s Town Center area.  Scheduling:Our Call Monitoring Center is open 24 hours.  We currently have FT and PT openings for 2nd shift.  Must be able to work weekend hours.  Compensation:$12.24 to $14.57 per hour depending on call center experience plus shift differential for eligible schedules.  Orientation and Training:Orientation and training for this position will begin Tuesday, January 23rd for a duration of 3 weeks.  The training schedule is Monday - Friday 3:45pm – 12:15am.  Paid training.  Duties and Responsibilities:Responds to alarms using the information provided in instruction screens.Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.Properly documents alarm handling procedures within the alarm screens.Completes alarm processing in accordance with departmental procedures.Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs Receive inbound calls related to alarm call back inquiresOther duties as assigned.Why do you want to be an Everyday Hero?  Why ADT?ADT offers full benefits on the 1st of the month after 30 days of employment.(Medical, Dental, Vision, 401IK with 5% matching. Paid vacation time (We all need to recharge our batteries at some point.).$7,500 Tuition Reimbursement. A great environment. Everyone says it. We mean it. Opportunity for Career growth?  Of course!  Employee referral bonuses?  Absolutely!,identifier:1715480,qualifications:Education/Certification:High School Degree or equivalent.Experience:Minimum of six (6) months of external customer service experience required, call center experience preferred.Skills:Excellent communication skills.Able to type at least 25 wpm.Basic knowledge of computer applications.Strong organizational skills.Think you have what it takes to join our team?  Apply today!As of May 2016, Protection 1 and ADT merged together to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies.  We are on our way to becoming a completely unified ADT and while that happens, we are better together.Want to learn more about ADT?Visit us online at or on Facebook.

5 days 4 hours ago

ADT Security Services


Emergency Dispatch Operator (FT/PT 2nd Shift) ADT Security Services - West Jacksonville, FL, United States


Location: West Jacksonville, FL

Company Profile:
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.