Live chat
ADT Security Services

Emergency Dispatch Customer Service - Night Shifts - Shift Differential on all shifts - Training class starts August

ADT Security Services - Knoxville, TN

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.

Duties and Responsibilities:

Responds to alarms using the information provided in instruction screens.

Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

Properly documents alarm handling procedures within the alarm screens.

Completes alarm processing in accordance with departmental procedures.

Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs

Receive inbound calls related to alarm call back inquires

Other duties as assigned.

Education/Certification:

High School Degree or equivalent.Experience:

Minimum of six (6) months of external customer service experience required, call center experience preferred.Skills:

Excellent communication skills.

Able to type at least 25 wpm.

Basic knowledge of computer applications.

Strong organizational skills.

As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.

Job Type

Permanent

Job Reference

bb957723e68062f

Job ID

20045385

Enter your details to join Resume-Library and apply for this role

Email

First Name

Last Name

This email already exists

Enter your password to login and apply

Forgotten your password?

Apply Now

24 days 19 hours ago

ADT Security Services

apply

Emergency Dispatch Customer Service - Night Shifts - Shift Differential on all shifts - Training class starts August ADT Security Services - Knoxville, TN, United States

   

Location: Knoxville, TN

Company Profile:
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.