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CenturyLink, Inc

ECT I Event Communications Coordinator I

CenturyLink, Inc - Broomfield, CO

CenturyLink (NYSE: CTL)

is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink

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Job Summary

Event Communications Coordinator I

Responsible for managing the communication of large Network Events to internal Company teams as well as external customers. Interfaces with Service Management to both ascertain critical details of these Network Events and document the flow of repair and the parties involved. May also be engaged by Enterprise Incident Management Team (EIMT) or Business Continuity Process (BCP) teams to activate either process.

Job Description

Responsibilities

Typical work hours and schedules may vary. Responsible for on-call support for customer network trouble situations providing 7x24x365 support in the following areas.

Documents the status, repair, and flow in information of large Network Events. Takes information provided by the technical teams and translates the communication into customer friendly non-proprietary terms that can be broadcast across a very large audience.

Responsible for ticket management and adherence to all internal processes to ensure proper automated notification as well as manual notifications should the ticketing system be down.

Provides support and contributes to the process improvement, systems development, and best practice implementation.

Understanding and provide support to internal and cross-organizational processes and relationships critical to the Event Management Team. 

Qualifications

Qualifications

Trade certification, Bachelor’s degree, or 2 years of relevant job experience.

Must understand and can support technical aspects of products and services to include Transport, IP, and Voice.

2 plus years of experience in one of the following areas. 

TSC (Technical Customer Service)

CSM (Customer Service Management)

NOC (Network Operations Center)

Technical Sales support

Other technical support role (Service Activation, Provisioning, etc)

Strong interpersonal, communications (written and verbal), time management, and multi-tasking skills.

Previous experience successfully managing conflict and dealing with internal and external customers in stressful situations.

Ability to effectively manage an issue from inception, to selection of course of actions, to closure and work extremely well in a supportive, team environment.

Ability to read, understand and follow written processes, as well as assist with process document creation.

General understanding of Business Continuity Disaster Recovery (BCDR)/ Emergency Response Team (ERT) processes.

Alternate Location:

US-Colorado-Broomfield

Requisition #

187611

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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16 days 19 hours ago

CenturyLink, Inc

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ECT I Event Communications Coordinator I CenturyLink, Inc - Broomfield, CO, United States

   

Location: Broomfield, CO

Company Profile:
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.