EAP Clinical CounselorAetna Inc. - Austin, TX
Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.
Provides telephone triage, crisis intervention and related services. - Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services. - Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management. - Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis. - Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work-life concerns. - Can consist of individual, joint or family sessions, - Can be stand alone or on-going sessions - Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the members theory of change. - Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.
Experience in facilitating patient/client positive behavioral change
Call Center experience
Demonstrated ability to establish and maintain a high level of customer trust and confidence
Crisis intervention skills preferred
Strong computer and literacy skills
1-3 years of EAP, BH or Social Services exp preferred
Exp in handling mental health and psychiatric care, family situations, relations
Must be comfortable working an overnight schedule: Sun-Thurs 10:30PM - 7AM
The highest level of education desired for candidates in this position is a Master's degree.
LICENSES AND CERTIFICATIONS
Mental Health/Licensed Clinical Social Worker is desired
Mental Health/Licensed Professional Counselor is desired
Mental Health/Marriage & Family Therapist is desired
Mental Health/Licensed Psychologist is desired
Functional - Clinical / Medical/Direct patient care (hospital, private practice)/4-6 Years
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User
Technical - Desktop Tools/Microsoft Explorer/4-6 Years/Power User
Technical - Desktop Tools/Microsoft Word/4-6 Years/Power User
Benefits Management/Understanding Clinical Impacts/FOUNDATION
General Business/Consulting for Solutions/ADVANCED
General Business/Maximizing Work Practices/FOUNDATION
Service/Creating a Differentiated Service Experience/FOUNDATION
Service/Demonstrating Service Discipline/ADVANCED
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's and provide free CEU opportunities. We have two schedule options for this position ( 4 day or 5 day). Offers a supportive team environment and opportunities to work with diverse client populations and issues. Allows candidate the flexibility to have daytime freedom for personal needs.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here
to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
61 days 20 hours ago
applyEAP Clinical Counselor Aetna Inc. - Austin, TX, United States
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The companys customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.
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