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Abbott

Donor Contact Specialist Customer Service

Abbott - Kansas City, MO

Donor Contact Specialist Customer Service

in

Kansas City

Missouri

Company is now Company . Company eScreen is now Company , located in Kansas City, MO was designed to be the ultimate management solution for nationwide employee screening programs. We provide automated hiring program solutions for some of the nations largest employment programs. Today with more than 4,000 occupational health providers and as the only truly integrated, electronic drug testing solution in the industry, the capabilities are virtually limitless in our ability to simplify local and nationwide testing.At Company eScreen we are driven by the vision, passion and dedication of our employees. We are committed to developing and delivering innovative products and services which automate and streamline the employee screening process by combining cutting-edge technology with superior customer service. We are looking for qualified professionals who are interested in joining an innovative team. We look for individuals with the expertise, passion, and drive to contribute to a team that is committed to providing superior customer service. Company eScreen offers a wide range of employment opportunities. We offer great benefits and a variety of employee programs. We promote a fun, open and engaging work environment and we encourage our employees to grow and develop for future internal opportunities.If you are seeking a fun and innovative place to work, we invite you to apply at Company eScreen! POSITION SUMMARY THE DONOR CONTACT SPECIALIST HANDLES INBOUND AND OUTBOUND PHONE INQUIRIES, INTERNAL AND EXTERNAL EMAILS, AND INTER-COMPANY COMMUNICATION REGARDING THE DRUG SCREENING PROCESS. THE POSITION REQUIRES STRONG ORAL AND WRITTEN COMMUNICATION SKILLS, AS WELL AS THE ABILITY TO PROBLEM SOLVE. APPROPRIATE DOCUMENTATION OF CLIENT, DONOR, AND AGENT ACTIVITY IS CRITICAL. THIS ROLE ENCOMPASSES BOTH FULL AND PART TIME OPPORTUNITIES. FULL OR PART TIME SCHEDULES WILL VARY BETWEEN 7AM AND 7PM, MONDAY FRIDAY. ESSENTIAL DUTIES AND RESPONSIBILITIES - KEY ACTIVITIES * Respond to phone and email inquiries regarding donor contact procedures and pending results. * Track and follow-up on documentation related to the screening process, handling the information with discretion and ensuring documents are provided to the MRO vendor in a timely manner. * Resolve questions, inconsistencies, or missing information as required. * Prepare and sort source documents, identify and interpret calling required and data to be documented. * Enter data from source documents into computer following each action taken, and enter necessary codes to represent the action. Make necessary corrections to information entered. * Compile, sort, and verify accuracy of all donor information in the review process * Note: in the event the candidate does not meet all requirements, the interviewer has the authority to hire at their discretion. KNOWLEDGE * Prior drug testing knowledge is preferred. * Federal DOT drug testing regulation knowledge is preferred. Alere eScreen is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you need accommodation for any part of the employment process because of a disability please send an email to to let us know the nature of your request. Alternatively call: Human Resources at (877-818-7722 extension 23214). Company eScreen is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Employer's Job# REQ17110047Please visit job URL for more information about this opening and to view EOE statement..

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5 days 16 hours ago

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Donor Contact Specialist Customer Service Abbott - Kansas City, MO, United States

   

Location: Kansas City, MO

Company Profile:
We’re dedicated to fulfilling the promise of human potential, in all places, in all aspects and stages of life. We believe that health is the key to that promise. Because at our healthiest, we’re capable of achieving anything. And that’s why our pursuit of helping people achieve their best health at every life stage will never end. This is how we put that belief into practice each and every day.