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Illinois Tool Works Inc

Domestic Customer Care Representative

Illinois Tool Works Inc - Troy, OH

Hobart Brothers Company, an Illinois Tool Works Company within the Welding Group, is a recognized leader in the manufacturing and distribution of welding consumables worldwide. 

Position Profile:
This position will support our domestic distributors, ITW sales personnel and end users by providing solutions to inquiries involving Hobart Brothers product offerings or services.  Must have and maintain a positive and enthusiastic attitude. 

Core Responsibilities:

Internally, facilitate the needs of our DMs, warehouses, and business units. 
Work effectively with the business units to promote their products to distributors and customers. 
Provide timely and constructive customer feedback received to the appropriate people. 
Work well within the Customer Support team to identify improvement projects
Handling calls, faxes and emails, quotes, product recommendations.
Customer order entry and maintenance in APLUS as well as backorder review.
Processing customer returns.
EDI order monitoring and maintenance.
Account management for assigned accounts.   

Job Requirements

3-5 years of directly related job experience in customer service specialization. 
Excellent verbal and written communication skills.
Previous experience in a customer service environment where much of the role was taking in-bound phone calls required.
APLUS system knowledge & order entry experience preferred.
Demonstrated ability to multi-task and comfort using multiple systems.  Strong innate sense of urgency and excellent follow-through.
Welding product and process knowledge is a plus, but will train.
A positive and enthusiastic attitude.  Be self-motivated, with a desire to help the customer find the welding solution that is right for them.
Be able to make sound customer oriented decisions in a fast-paced environment.
Dynamic problem solving skills.
Desire to continue to grow professionally through experiences exposure, and focused training.
Requires strong interpersonal and communication skills.
Must be a team player who possess an excellent attitude.

We offer a competitive salary and benefits package including medical and dental insurance, life, short and long-term disability insurance, Holiday, and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.

For more information on Hobart Brothers, please visit our web site at
If this is a description of your background and expertise, please send your resume and salary requirements to:

Apply to:\t\tAmy Lucas – Human Resources Manager
\t\t\t\t101 Trade Square East
\t\t\t\tTroy, OH  45373

FAX:                     937-332-5302
Email:                  [Click Here to Email Your Resumé] 

Hobart Brothers Company is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
If you are a qualified individual with a Disability, or a protected Veteran and need assistance with this job posting, please inquire at [Click Here to Email Your Resumé]

12 days 9 hours ago

Illinois Tool Works Inc


Domestic Customer Care Representative Illinois Tool Works Inc - Troy, OH, United States


Location: Troy, OH

Company Profile:
ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 58 countries that employ approximately 60,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of over 12,000 active patents.