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Fastenal Company

Distribution Center Help Desk Manager

Fastenal Company - Edwardsville, KS

Distribution Center Help Desk Manager

9911 Woodend Road, Edwardsville, KS 66111

Full-Time Shift(s): Monday-Friday 7am-5pm

The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Distribution Center Help Desk Manager. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork.


Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.


Working as Full-Time Distribution Center Help Desk Manager, you will be responsible for all aspects of the Distribution Center helpdesk and our front office, including branch and customer interactions, at our Distribution Center located at 9911 Woodend Road, Edwardsville, KS 66111.


The duties and responsibilities of this position include, but are not limited to:

o Developing and training others to achieve optimal business results and personal goals

o Handling helpdesk tickets and phone calls in a timely, accurate and professional manner

o Performing stock checks and inventory auditing

o Ensuring all quality standards are met or exceeded

o Making sure will-call product is accurate and on time

o Upholding all hub and company policies and safety standards


The following skills and qualifications are required for this position:

o A valid driver's license and the ability to meet our driving record requirements

o Excellent written and oral communication skills

o Proficient using Microsoft Office Suite

o Possess strong math aptitude

o Exhibit strong problem solving, deductive reasoning, and decision making skills

o Ability to learn and perform multiple tasks in a fast paced environment

o Demonstrate strong organization, planning, and prioritizing abilities

o Highly motivated, self-directed, and customer service oriented

o Demonstrate strong attention to detail

o Willingness and ability to work a flexible schedule

o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs and may weigh up to 100lbs

o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY)


o Possess at least one year of Fastenal leadership experience

o Previous managerial experience and product knowledge.


Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with a profit sharing contribution.

2 days 11 hours ago

Fastenal Company


Distribution Center Help Desk Manager Fastenal Company - Edwardsville, KS, United States


Location: Edwardsville, KS

Company Profile:
Any overview of our company has to start with a look at our 2,600+ store locations and the 10,000+ people who operate them. After all, when our customers think of Fastenal, they don't think of some remote corporation; they think of the local "Blue Team" that serves them on a daily basis.