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Capital One Financial Corporation

Disputes Case Management Representative

Capital One Financial Corporation - Lincoln, NE

Disputes Case Management Representative

in

Lincoln

Nebraska

4800 NW 1st St (73001), United States of America, Lincoln, Nebraska

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Disputes Case Management Representative

From the Lincoln, NE customer care center, we passionately serve one of our primary partners, Cabela’s and their CLUB Members, and deliver innovative programs to help them enjoy the outdoor lifestyle. Our associates have an appreciation and respect for the outdoor lifestyle which the Cabela's CLUB card supports, but experience in camping, hunting, and fishing are not required. Our Lincoln facility is located in the N.W. area of Lincoln near the Highlands.

The financial/banking facility is located near the Highlands (NW 1st and Superior Street): 4800 NW 1st St, Lincoln, NE 68521

This position was previously the CLUB Disputes Specialist and part of the CLUB Disputes Department.

Summary

Perform daily operations and ensure accurate and timely processing while maintaining customer focus in a highly regulated area.

Responsibilities

Serves as an advocate for our customers by providing courteous and efficient service in response to inquiries.

This position is responsible for assisting customers with questions and serves as an advocate for our customers by providing courteous and efficient service in response to inquiries.

Understands basic VISA dispute rules and regulations and is responsible for the processing of disputes, chargebacks and representments.

Understands and is able to compute all methods of finance charge calculations.

Assists with special projects requiring advanced knowledge of policies and procedures.

This position strives to build friendly, professional interactions with customers by listening and responding appropriately to customer requests and delivering a lasting and legendary impression.

The focus is on creating customer satisfaction regarding the usage of Cabela's Club VISA Card as well as utilizing values based decision making to assist customers.

Investigates account activity to identify fraud

Verify account activity and customer identity

Properly track and store claim information

Take necessary steps to resolve discrepancies and close claim in the system

The Person:

Strong analytical and data entry skills.

Passionate about our core values, creating legendary customer experience and building brand loyalty thru exceptional service.

Must be detail oriented and have the ability to prioritize multiple tasks effectively while accurately and efficiently completing work in a timely manner.

Self-starter; demonstrates personal initiative and willingly assumes responsibility, ownership, and embracing opportunities.

Understands expectations and demonstrates the ability to cooperate with a variety of people to achieve results.

Possess exceptional communication.

Must have strong verbal and written skills for communicating with internal customers.

Must have problem solving skills and ability to research customer issues.

Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement.

Positively encourages fellow team members and shares acquired skills to continue training and embrace new ideas, change, and continuous improvement.

Exemplary standards of integrity, personal work ethic, and commitment to development.

Must demonstrate accountability by taking ownership, being responsible and embracing opportunities.

Basic Qualifications

At least a high school diploma, GED, equivalent certification or military experience

Proficient in Microsoft Office

Preferred Qualifications:

1 year experience in Customer Service

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

6 days 12 hours ago

Capital One Financial Corporation

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Disputes Case Management Representative Capital One Financial Corporation - Lincoln, NE, United States

   

Location: Lincoln, NE

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.