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Ally Financial Inc.

Disputes Associate

Ally Financial Inc. - Fort Washington, PA

Disputes Associate


Fort Washington


To be filled at our Fort Washington, PA and/or Lewisville, TX location

Position Description

Support Ally Bank in the handling and disposition of all aspects of electronic banking disputes to include debit card claims, ACH claims, and various other electronic access issues. Position interacts with customers, internal partners and external partners as part of a daily routine. Ensures Ally Bank complies with all regulatory requirements

Job Responsibilities

Serve as a contact point relative to Reg E claim research and resolution.

Ensure that Ally Bank complies with Reg E statutes and requirements.

Interact with Ally Bank customers, internal and external partners and third party vendors relative to Electronic Banking issues.

Maintains a database of pending claims, customer documentation, losses and recoveries.

Involvement in monitoring provisional credits to customers.

Maintains a thorough knowledge of Reg E and interacts with Fraud Prevention Unit as needed.

Knowledge of Ally Bank's product and services.

Completion of filing and filing maintenance, both physical and electronic.

Recommend policy/procedure and customer notification changes as needed.

Completion of reports to management as required.

Ensure active participation in the daily review and process of ACH transactions.

Maintain a thorough knowledge of Ally Bank's processes pertaining to bill pay and debit cards.

Interact with various partners within the organization relative to Debit Cards/BillPay/CMG/Ally Perks.

Must be able to work Tuesday-Saturday from 8:00 am- 5:00 pm


Bachelor's Degree or the equivalent combination of education and experience

Minimum of 3 years experience in financial services

NACHA and check certification required

Minimum of 4 years of banking experience in the field of electronic banking with specific experience in the processing of Regulation E claims, including customer communications, investigations and final resolutions

Candidate must have a thorough knowledge of Regulation E, OFAC, AML and BSA

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Deposit Operations services the Deposits organization of Ally Bank. The team consists of over 200 associates across two locations (Ft Washington, PA and Lewisville, TX). The primary focus of the team is to support customers and our contact center teammates with a variety of activities geared around account maintenance, money movement, loss mitigation, complaint handling and projects. The department is divided into 8 teams and each team has associates that provide subject matter expertise specific to their area. Adherence to high quality output is critical along with; timelines, productivity, regulatory adherence and ensuring our culture is forefront in all that we do every day.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

Industry-leading 401K retirement savings plan with matching and company contributions

Wellness program encouraging healthy living with financial rewards

Flexible health insurance options including dental and vision

Pre-tax Health Savings Account with generous employer contributions

Pre-tax commuter benefits

Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title:

Disputes Associate


Ally Financial Inc.


Deposits Operations

BU Function:

Ally Bank

Requisition ID:


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9 days 19 hours ago

Ally Financial Inc.


Disputes Associate Ally Financial Inc. - Fort Washington, PA, United States


Location: Fort Washington, PA

Company Profile:
Ally Financial Inc. was founded in 1919 as the General Motors Acceptance Corporation (GMAC), a provider of financing to automotive customers. Since then, the business has expanded to include insurance, direct banking and commercial finance. See the timeline to trace Ally's evolution.