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Atmos Energy Corporation

Dispatcher - Plano - Rotating Shifts Required

Atmos Energy Corporation - Plano, TX

Dispatcher - Plano - Rotating Shifts Required','ATM19697','!*!

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION.

Intermediate level position responsible for performing service dispatch activities related to the daily operations for all customer service, construction, and compliance orders.

1. Plans, identifies, communicates, and delegates work orders (i.e. connections, disconnections, and emergency services) to the appropriate service technician to continue operations flow.

2. Makes decisions while considering multiple factors.  Works under tight deadlines and pressure, when dispatching emergency (i.e. leaks) or non-emergency gas orders.  Monitors assigned service technicians and other field personnel (approximately 40 ) to ensure service delivery and appointments are made.

3. Responds to calls and requests (written or verbal) from customer service and field operations employees regarding work orders.

4. Receives and processes transactions and requests based on designated level of authority.  Forwards other issues to appropriate level of responsibility.

5. Responds to current and/or prospective customers regarding emergency service orders utilizing company policy.

6. Uses operational tools (spreadsheet applications, e-mail, Customer Information System, Resource Management, etc.) for record keeping, transferring data and communicating.

7. Communicates and coordinates with other dispatchers, customer service and field operations employees to efficiently utilize all resources.

8. Dispatches emergency line and pipeline encroachment locates.  Sends emergency mobile pages as needed (i.e.: cut lines, damage prevention, Amber Alerts).

9. Completes, maintains accurate records, reports and emergency order logs to comply with Company and regulatory requirements.

10. May assist with dispatching scheduled or assigned construction/compliance orders for line installation or leak survey repairs and dispatching enterprise construction crews to emergency situations.

11. Lives the Company's values and the Deal between the Company and its employees

12.  May assist with construction service, compliance orders and pipeline safety items as directed by the Customer Service Organization and or Regulated Utility Operations.','!*!Education/Experience Level:

Requires a high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations or closely related environment.

Communication Skills:

Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.

Numeric Skills:

Requires the ability to perform basic addition, subtraction, multiplication and division.

Computer Skills:

Requires computer skills for data entry, reference and/or retrieval tasks.  Prefer experience with billing and/or dispatching systems.

Work Conditions:

Works in an indoor environment.  Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.  Requires sitting for long periods of time.

Other Requirements:

This position is subject to shift work and to 24 hours/7 days a week operations.','Customer Service','Full-time','Texas-Plano','','3697 Mapleshade Lane','','Plano','75075','ATM-Dal-Dispatch Operations [1215]','Nov 16, 2017','Dispatcher - Plano - Rotating Shifts Required

15 days 13 hours ago

Atmos Energy Corporation

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Dispatcher - Plano - Rotating Shifts Required Atmos Energy Corporation - Plano, TX, United States

   

Location: Plano, TX

Company Profile:
Atmos Energy Corporation, headquartered in Dallas, is one of the country’s largest natural-gas-only distributors, serving approximately 3 million customers in more than 1,400 communities from the Blue Ridge Mountains in the East to the Rocky Mountains in the West.