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Quest Diagnostics

Dispatcher I - Tampa, FL - Military veterans preferred

Quest Diagnostics - Tampa, FL

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a\u00a0Dispatcher I - Tampa, FL.
Schedule:\u00a0 Monday - Friday, 8am - 4:30pm, 40 Hours a Week
Weekend Rotations - Occasionaly
*Salary dependent upon experience
REQ # 3787700
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JOB SUMMARY:\tJob Code: Same\t\t\t\t\tDispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints.\u00a0 Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.\u00a0 JOB RESPONSIBILITIES:\u2022\tAnswer client pick-up request calls and enter into dispatch system\u2022\tDetermine if pick-up can be performed as requested by the client based upon multiple factors\u2022\tAssign pickup and delivery destinations to courier\u2022\tActively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.\u2022\tMay include other tasks as assignedJOB REQUIREMENTS:\u2022\tAbility to handle a high volume of telephone calls and work in a fast paced environment\u2022\tAbility to learn Dispatch Application and accurately enter pick up requests\u2022\tExcellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)\u2022\tExcellent verbal and written communication skills\u2022\tWell organized, utilizes job aides, maps etc\u2026 and can locate information readily\u2022\tMust be able to prioritize and handle multiple functions and service Multiple Regions simultaneously\u2022\tAbility to interface with other departments within the facility and company\u2022\tAbility to maintain confidentiality concerning information and data received \u2022\tMust be flexible and available based on staffing requirements; weekends, holidays, on-call and overtimeAll requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.\u00a0 All duties and requirements are essential job functions.]Preferred Education:-Associates DegreeWork Experience:-1 to 3 years Customer Service or Logistics Experience-General knowledge of logistics operations desired-Knowledge of Quest Diagnostics logistics\u2019 policies and procedures desiredJob Competencies:-Functional/Technical Skills;-Integrity and Trust; -Active Listening;-Negotiating Skills; -Problem Solving; -Drive for Results;-Composure; -Creativity; -Priority Setting
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How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
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Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers\u2019 trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: \Empowering Better Health with Diagnostic Insights.\[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.\u00a0 Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email or call 262-439-1939 for assistance or an accommodation.
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4 days 11 hours ago

Quest Diagnostics


Dispatcher I - Tampa, FL - Military veterans preferred Quest Diagnostics - Tampa, FL, United States


Location: Tampa, FL

Company Profile:
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.