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Patterson Companies, Inc

Dispatch / Branch Service Coordinator - Fortune 500 Company (Richmond, VA)

Patterson Companies, Inc - Richmond, VA

Do you like working in fast paced environment?
Are you looking for a role which will allow you to grow and learn a new business/industry?
We are looking for an energetic and driven individual to fill our Dispatcher \u2013 Service/Coordinator role at our Richmond, VA branch. 
This role plays an important part in the day to day operations of the branch.  As a Dispatcher \u2013 Service/Coordinator, you will be the one who is working with customers to understand their needs and then assigning the best technician to handle the job.
You will be exposed to many aspects of the business and will be able to build upon your experience in a number of exciting ways. 
Main responsibilities include:

Deciding which service technician should respond to a service call
Monitor service orders that are assigned to technicians
Responsible for life cycle of service orders
Monthly reporting
Project Management

This role needs someone who is organized and comfortable working with computers.  
The ideal candidate enjoys multi-tasking and is looking to build a career with a successful organization.  
Who Is Patterson Companies?

Founded in 1877
Operations in the United States, Canada and the U.K.
Fortune 500 company
One of North America\u2019s largest distributors of dental merchandise and technology for dental practices
Over 7,000 employees worldwide

Major Duties

Actively triages calls and inquiries from customers
Assigns and schedules service requests from clients or company personnel
Manages resources efficiently and effectively for all scheduled service
Monitors service orders assigned to technicians
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders)
Reconciles various CRM reports on a monthly basis
Works closely with the Branch Procurement Specialist(s) with resource and project planning
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times
Performs other duties as assigned

Basic Qualifications

Associates degree or higher preferred or 2-5 years equivalent industry experience
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms

Preferred Qualifications

1-3 years dispatching and customer service experience, with previous experience in the Dental Industry preferred
Previous working experience with project or resource coordination
Bookkeeping/accounting experience preferred


4 days

Patterson Companies, Inc


Dispatch / Branch Service Coordinator - Fortune 500 Company (Richmond, VA) Patterson Companies, Inc - Richmond, VA, United States


Location: Richmond, VA

Company Profile:
Patterson Medical is committed to aggressively seeking out business partners and strategic alliances that will benefit our customers. Through our Platinum Partner Program, we have developed special partnerships with each of the suppliers listed below. With the enhanced relationships that have been cultivated through this program, we are better able to respond quickly to your needs with the highest quality, most innovative products available in the market today.