Live chat
Community Health Systems, Inc.

Director Patient Access

Community Health Systems, Inc. - Franklin, TN

Director Patient Access





Community Health Systems(CHSPSC, LLC)is one of the leading operators of general acute carehospitals. The organization's affiliates own, operate, or lease more than 100hospitals in 20 states, with an aggregate of approximately 21,000 licensedbeds. The consolidated organization owns and leases community hospitals thatoffer quality, cost-effective healthcare including a range of inpatient medicaland surgical services, outpatient treatment and skilled nursing care. Inover 60 percent of the markets served, CHS-affiliated hospitals are the soleprovider of healthcare services.

CHSPSC, LLC seeks an Director Patient Access

for its Franklin, TN, headquarters Physician Practice Services



The Physician Practice Services Director of Patient Access establishes processes, procedures, creates standard work, and provides oversite for patient access across the CHSPSC, affiliated practices. This individual will be responsible for implementing and ongoing oversight of patient access centers and on line scheduling, standardizing metrics and reporting, creating training material, establishing outpatient access strategies for each market, and monitoring performance of scheduling/registration centers to ensures best in class service to all patients. The PPS Director of Patient Access will be the corporate subject matter expert for leading and implementing patient access initiatives across the enterprise and will work with cross functional teams to meet the defined objectives


Oversight of market teams responsible for access initiatives, Patient Access Centers (PACs0, including rollout of such initiatives, coaching and development of staff to ensure effective oversight and change management across multiple markets

Optimize and standardize current and future processes, develop solutions for any issues necessary and monitor to ensure consistent adherence across all market facilities. Implement standard work and visual management for solving problems. Proactively work with market leaders and clinicians to ensure adoption of approved PAC standards.

Consult with division and market leaders and assist in developing overall strategy and objectives that are aligned with market deliverables; act as a Subject Matter Expert (SME) for any new facility transitioning to a PAC.

Support annual patient access team member goals that align with business objectives of patient access, market PSLs; track and measure monthly results; correct issues quickly to assist in achieving financial targets and EBITDA. Develop and monitor KPIs of access initiatives.

Collaborate with practice patient access operational leaders to identify problems and determine solutions that improve and/or enhance overall operations.

Develop patient, physician and client satisfaction programs that enable world class customer service

Work to identify new technology, tools and key initiatives in Patient Access that will reduce cost and/or improve yield across the revenue cycle and work with market leaders and appropriate corporate executives to facilitate timely execution (if approved).




Extensive knowledge of patient access including on line scheduling and PAC metrics and drivers including insurance verification, government funding and qualification, scheduling, pre-registration, patient check-in, through-put and wait times, and patient satisfaction

Strong knowledge of scheduling and registration systems: Athena, Cerner

Strong ability to build relationships between financial and clinical department leaders within each market

Ability to manage and influence employees and leaders in a matrixed environment, with multiple locations across a wide geographic span

Must be data driven with strong analytical skills to drive results,

Must be a change agent that improves to the overall customer experience

Must have strong business acumen and be a strategic thought leader

Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees

Ability to multi-task patient access-related projects across multiple initiatives and markets


Bachelor s degree in business, healthcare or related field

5-8 years of Physician Practice experience, with significant experience overseeing Patient Access enters, on line scheduling, Registration and/or Eligibility departments, preferably in large hospital systems.

Certified Healthcare Access Manager (CHAM) or similar certification preferred.


Approximately 60% travel may be required


Corporate Positions


CHS Corporate



Requisition ID:


Apply Now

Community Health Systems

Community Health Systems Jobs

Apply Now


6 days 21 hours ago

Community Health Systems, Inc.


Director Patient Access Community Health Systems, Inc. - Franklin, TN, United States


Location: Franklin, TN

Company Profile:
Community Health Systems is founded with the first purchase of a hospital in May 1985. The second hospital purchase took place soon thereafter in January 1986. 1991: The company issues its initial public offering. June 1996: An affiliate of Forstmann Little & Co. acquires the company in a $1.1 billion leveraged buyout. Month 1997: Wayne T. Smith is recruited as President and Chief Executive Officer, adding Chairman of the Board Responsibilities in 2001. His appointment as CEO begins a period of exponential growth through acquisitions and improved operations. June 2000: Community Health Systems, Inc. is taken public for the second time on the New York Stock Exchange trading under the symbol CYH with an initial offering price of $13 per share. July 2007: Community Health Systems, Inc. completes the acquisition of Triad Hospitals, Inc. adding more than 50 hospitals and nearly doubling the size of the organization. The acquisition includes subsidiary Quorum Health Resources, LLC (QHR), a hospital management and consulting company with approximately 150 independent community hospital clients. January 2014: Community Health Systems, Inc. completes the acquisition of Health Management Associates, Inc., adding approximately 70 hospitals to the organization.