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Metropolitan Life Insurance Company - MetLife

Director - Business Procedures

Metropolitan Life Insurance Company - MetLife - Oriskany, NY

Job Location:  

Oriskany, NY preferred.   Open to remote locations

Role Value Proposition:

The MetLife US Quality Team administers a structured approach to driving continuous improvement within the claim organization, with a focus on providing all customers a simple, accurate and highly valued claim experience. We support MetLife’s strategy of operational excellence by enabling process excellence, management rigor,  and data driven decision making.   Responsible for documenting business procedures, establishing best practice standards  and providing objective feedback  - the Quality Team also partners with claims to identify opportunities and implement targeted solutions.

Key Responsibilities:

Leads the Claims Quality Assurance program for multiple product and claim groups, driving continuous improvement in claims accuracy, service and efficiency through high value performance feedback, trend analysis and solutioning.

Close collaboration with Claims Operations, Clinicians and other stakeholders to deliver on the Quality vision  in developing best practice claim management standards, setting quality expectations and facilitating talent development is critical.

Strong leadership, communication and operational experience within a complex organization - as well as teamwork, collaboration and project management skills.

 Supervisory Responsibilities: Full people management responsibility, including hiring, terminations, promotions, performance and compensation management, training & development.

Translates senior management vision and develops department vision, strategy, service levels, and business objectives. Communicates vision and strategy to staff. Identifies training needs of end users and staff and develops and provides the necessary training to meet those needs. Initiatives

Partners with other operational areas to build strong working relations and improve workflow and organizational issues.

 Forecasts and monitors the budget for areas of responsibility.

 Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership.

 Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management.

Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met. Provides updates to senior business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives

Essential Business Experience and Technical Skills:


10 years of disability claims work experience

Experience managing, coaching, and team development .

 Bachelor’s degree in related field or equivalent experience,

Able to travel up to 40%


Advanced degree preferred.

Strong decision making skills

Analytical skills

Ability to work in and guide team in changing environment

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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13 days 11 hours ago

Metropolitan Life Insurance Company - MetLife


Director - Business Procedures Metropolitan Life Insurance Company - MetLife - Oriskany, NY, United States


Location: Oriskany, NY

Company Profile:
MetLife, Inc., through its subsidiaries, provides insurance, annuities, and employee benefit programs in the United States, Japan, Latin America, Asia, Europe, and the Middle East. It operates in six segments: Retail; Group, Voluntary & Worksite Benefits; Corporate Benefit Funding; Latin America; Asia; and Europe, the Middle East and Africa. The company provides variable, universal, term, and whole life products; individual disability income products; personal lines property and casualty insurance, including private passenger automobile, homeowners, and personal excess liability insurance; and variable and fixed annuities for asset accumulation and distribution needs, as well as mutual funds and other securities products. It also offers group insurance products, such as variable, universal, and term life products; dental, group short- and long-term disability, and accidental death and dismemberment coverages; and voluntary and worksite products consisting of personal lines property and casualty insurance, as well as LTC, prepaid legal plans, and critical illness products. In addition, the company provides annuity and investment products comprising guaranteed interest products and other stable value products, income annuities, and separate account contracts for the investment management of defined benefit and defined contribution plan assets; and structured settlements and products to fund postretirement benefits and company-, bank- or trust-owned life insurance, as well as health insurance, group medical, credit insurance, endowment, retirement, and savings products. It serves individuals and corporations, as well as other institutions and their employees. The company sells its products through sales forces, third-party organizations, independent agents, and property and casualty specialists, as well as through career agency, bancassurance, direct marketing, brokerage, and e-commerce channels. MetLife, Inc. was founded in 1863 and is based in New York, New York.