Live chat
Lincoln National Corporation

Director Account Management

Lincoln National Corporation - Fort Wayne, IN

Alternate Locations: US Midwest; Work from Home Relocation assistance is not available for this opportunity. Requisition #54681 About the Company Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015. The Role As the Director, Account Management in Retirement Plan Services in the Institutional Market segment, you will provide leadership and direction to a team of Account Managers to ensure group results for assigned area(s) of responsibility. You will direct the development, maintenance and execution of complex and robust client relationship management programs\/plans which ensure that the clients\u2019 overall service needs are satisfied and achieve the business, retention and profitability objectives. Location preference will be work from home in the Midwest region with periodic travel to Fort Wayne office. Responsibilities Business Acumen Maintains knowledge on current and emerging developments\/trends, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions Directs and enhances organizational initiatives by positively influencing and supporting change management and\/or departmental\/enterprise initiatives Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department Provides subject matter expertise to team members and internal\/external stakeholders on complex assignments\/projects May participate in industry and\/or trade organizations to obtain competitor information, industry trends and\/or best practices Leadership Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent Directs and evaluates individual\/team performance and takes appropriate action to meet and\/or exceed performance standards Establishes and implements priorities, performance goals and objectives to ensure group results for assigned area(s) of responsibility. Directs and provides leadership to continually improve the capability and results for assigned area(s) of responsibility Ensures that top talent is hired, developed and retained Builds organizational capability within assigned area(s) of responsibility Directs a group & the complex relationship management activities including: developing, maintaining, & executing complex & robust client relationship management programs\/plans which ensure that the clients\u2019 overall service needs are satisfied & achieve the business, retention & profitability objectives Serves as a subject matter expert and advises management and internal\/external stakeholders on complex relationship management solutions which optimize client retention and satisfaction and achieve desired business results while reducing risks Directs and oversees the management of relationships with existing clients by developing, executing and ensuring proactive, creative, and ongoing client contact initiatives Develops and manages the budget for assigned area(s) Relationship Management Builds relationships, enhances and maintains relationships with key contacts at internal\/external clients and\/or sales teams to ensure clients\u2019 overall service needs are satisfied Collaborates and recommends to management the organizational design, which ensures optimal clients\u2019 retention, satisfaction and achieves desired business results while reducing risks Reviews and analyzes relationship metrics\/dashboards to determine effectiveness of relationship management activities and implements changes as needed Requirements Education 4 Year\/Bachelors Degree or 4 years\u2019 experience in leu of a bachelors degree FINRA S6 within 90 days Experience 7 Years\u2019 experience in Institutional client\/relationship management that directly aligns with the specific responsibilities for this position, including 3 years of managerial, supervisory, and\/or demonstrated leadership experience Proven working knowledge of defined contribution plans, industry designations preferred Previous experience in TPA and advisor based markets strongly preferred Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills Ability to read, analyze and interpret both internal and external documents such as general media\/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures Confident, comfortable communicator with strong written and verbal communication skills Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions\/presentations Ability to perform under stress in cases of emergency, critical or hazardous situations Ability to work with others in a team environment Demonstrated ability to identify and recommend processes improvements Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches Demonstrates strong interpersonal skills with a collaborative style Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines Finds common ground and can gain collaboration among senior management, colleagues and peers; can influence outcomes without directing or commanding Ability to analyze complex information and to evaluate the implications of a course of action or solution Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists Define problems, collect data, establish facts and draw valid conclusions Evaluate trends in data or information to enhance business performance Ability to work in high pressure, fast pace environment and maintain an optimistic outlook Ability to drive optimism within the team to support changes Proven ability to utilize metrics to develop and propose enhancements that drive the business forward Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solution Works with mathematical concepts such as averages and\/or variances This position may be subject to Lincoln\u2019s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln\u2019s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Nearest Major Market: Fort Wayne Job Segment: Account Manager, Manager, Marketing Manager, Change Management, Project Manager, Sales, Management, Marketing, Technology

19 days

Lincoln National Corporation

apply

Director Account Management Lincoln National Corporation - Fort Wayne, IN, United States

   

Location: Fort Wayne, IN

Company Profile:
Founded in 1905 with the endorsement of Abraham Lincoln’s son, Robert Todd Lincoln, Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, image and ideals at the heart of our brand. For more than a century, we’ve advanced President Lincoln’s inclusive vision and values by building an honest, dependable financial services company. We're dedicated to helping Americans secure better, more optimistic futures for themselves and their loved ones.