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Sallie Mae, Inc.

Director, Operations Strategy and Analytics

Sallie Mae, Inc. - Newark, DE

Director, Operations Strategy and Analytics

in

Newark

Delaware

Director, Operations Strategy and Analytics

Req ID

R01693

Description

Sallie Mae

is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place.

Position Summary:

The Director Operations Strategy and Analytics is a position of visibility as he/she is the central point for servicing strategy and analytics. Attention to detail (data accuracy) combined with the ability to present to senior audiences requires a highly disciplined and poised individual. Management depends on the Director Operations Strategy and Analytics for daily, weekly and monthly updates. They must be able to communicate complex data in a simplified format for strategic discussions.

The position manages the analytics team that will perform statistical modeling and analytics that will drive the business in its decision-making activities. They must have the ability to work across multiple product lines and businesses as the position manages strategies for all of Customer Operations.

The position is a motivated self-starter with a passion for digging into data and communicating credit trends to Senior Management for use in strategic planning. He/she will conduct in-depth analysis, present to Management and produce ad-hoc analysis tied to Management inquiries regarding servicing and customer experience impacts.

The position is responsible for complete development and monitoring of analytics, models, and strategies related to the Servicing, Sales, and Customer Experience departments. He/she will communicate key business insights to various business units across the organization utilizing both executive summaries and comprehensive reports. He/she must possess leadership skills and be able to work autonomously in a dynamic and changing work environment.

The Director Operations Strategy and Analytics must also show strong leadership qualities while managing a team of statistical modelers.

Key Responsibilities:

Strategy Development and Validation - 50%

Create and perpetuate analytics and validations to monitor performance of strategies

Based on outcome of validations, create recommendations to enhance, expand or contract strategic initiatives

Develop automatic generation of standard updates covering strategy performance metrics

Liaison with operations for strategy implementation and post-implementation feedback

Assess impact of strategic changes

Servicing / Customer Metric Analytics - 20%

Provide comprehensive reporting

Analyze performance by combination of variables and metrics

From a sophisticated statistical standpoint, understand the true drivers of the servicing / sales business

Team management - 20%

Manage team of multiple analysts to drive projects through to completion

Focus on continuing education and growth

Ad Hoc Analysis - 10%

Respond to requests for data and analytics needed by senior management team

Develop presentations and analysis for the support of operational changes, board of director updates and external groups

Position Summary:

Concise summary of position purpose.

The Director Operations Strategy and Analytics is a position of visibility as he/she is the central point for servicing strategy and analytics.Attention to detail (data accuracy) combined with the ability to present to senior audiences requires a highly disciplined and poised individual. Management depends on the Director Operations Strategy and Analytics for daily, weekly and monthly updates.They must be able to communicate complex data in a simplified format for strategic discussions.

The position manages the analytics team that will perform statistical modeling and analytics that will drive the business in its decision-making activities.They must have the ability to work across multiple product lines and businesses as the position manages strategies for all of Customer Operations.

The position is a motivated self-starter with a passion for digging into data and communicating credit trends to Senior Management for use in strategic planning. He/she will conduct in-depth analysis, present to Management and produce ad-hoc analysis tied to Management inquiries regarding servicing and customer experience impacts.

The position is responsible for complete development and monitoring of analytics, models, and strategies related to the Servicing, Sales, and Customer Experience departments.He/she will communicate key business insights to various business units across the organization utilizing both executive summaries and comprehensive reports.He/she must possess leadership skills and be able to work autonomously in a dynamic and changing work environment.

The Director Operations Strategy and Analytics must also show strong leadership qualities while managing a team of statistical modelers.

Requirements

Education:

Master's Degree in Business, Finance, Economics, Sciences, or related field and/or equivalent work experience

Experience:

Minimum 4 years working in a financial services environment with a minimum of 7 years focus on the development of analytics and modeling

Minimum of 7 years SAS/SQL experience with the demonstrated ability to successfully handle assignments involving complex quantitative analysis and present findings and recommendations to all levels of management

Knowledge, Skills and Abilities:

Demonstrated ability to conduct presentations in a well-organized, concise manner focusing on required key elements to all audience levels.

Proficient with Microsoft applications and all applicable business areas systems

Proven ability to successfully hand multiple priorities in a fast-paced, time-sensitive environment

Experience with R or an equivalent is preferred

Prior experience working with very large datasets using Big Data tools and platforms is a plus

Former experience in loan servicing field strongly desired

Ability to manage internal and external teams strongly desired

EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace.

Type

Full-time

Location

Newark, DE

Date Posted

May 11, 2018

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Director, Operations Strategy and Analytics Sallie Mae, Inc. - Newark, DE, United States

   

Location: Newark, DE

Company Profile:
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.