Live chat
Marriott International, Inc.

Director, Learning Development - Military veterans preferred

Marriott International, Inc. - Bethesda, MD

Marriott International is the world\u2019s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

The Director, Learning Development is responsiblefor the design and development of products utilizing a variety of deliverymethodologies, as well as leading the design and development efforts ofInstructional Designers. The Director, Learning Development supports acollection of brands for design and development efforts inclusive of the broadmanaged, franchise, management and hourly audiences. This position requires leadership,strong project management, instructional design expertise, development andclient management experience. The Director, Learning Development will leadInstructional Designers and/or external vendors in the design and developmentof learning items. The Director, Learning Development will have InstructionalDesigners report directly to them, in addition to directing the work of alarger cadre of internal and external design teams.


Educationand Experience

BA/BS(or equivalent) in instructional design, human resources, or related fieldrequired.
7 yearsof instructional design and development experience.
Significantdesign and development experience and demonstrated ability in applying adultlearning theory and iterative instructional design methodologies (i.e., SuccessiveApproximation Model (SAM)), using a variety of innovative approaches.
Ableto prioritize and execute tasks in a high-pressure environment; experienceoperating in a matrix environment.
Strongcommunication and directional capabilities when working with an external vendorto ensure development success.
Excellentwritten and oral communication skills.
Programand project management expertise.
Strongdevelopment experience using Rapid Development tools, e.g., Articulate,Storyline, Captivate, Lectora, Adobe Creative Cloud Applications.

Preferred Experience

Designand development experience for hospitality, brand or service relatedorganization.
Experiencein publishing and testing in a learning management system.
Provenexperience in development of multiple learning modalities, i.e., mobile,online.
Graduatedegree in Education, Instructional Design, or related field.
Projectmanagement certification.


Design & Development

Scope the learning and development needs for the brands to identify theresources, learning objectives, output milestones, budget, and timeline foreach project.
Determine whether to build, buy or curate content to meet the needs ofthe client.
Strong experience building learning items from analysis, design andstoryboard, development, project input and client presentation.
Firsthand development responsibilities for complex, highly visibleprojects that require senior learning leadership direction and support.
Strong leadership and ability to interact with subject matter expertsacross a variety of clients, e.g., brand or discipline, to design and developeffective learning solutions.
Clearly and concisely present ideas to clients on learning item design.
Execute learning item(s) review with client to secure sign-off at eachdesignated milestone to keep the project on time and on budget.
Package multiple items to create curriculum, as appropriate.
Build and test items in learning management system as part of thedeployment activities.
Partner with L D Performance Advisor in annual learning initiativeplanning for the designated client(s).
Partner with L D Performance Advisor to build and develop strong clientrelationships.
Partner with L D Experience Design for creative for large designprojects providing clients\u2019 perspective and plan for the output for thelearning items.
Partner with L D Communication, L D Delivery, Continent PMO /Communications / Implementation groups to implement and rollout learningprograms as appropriate.

ManagingWork, Projects, and Policies

Partner with Learning Operations team to ensure that all projects areaccounted for through Governance & Planning processes.
Coordinatesand implements work and projects for instructional designers and/or externalvendors (e.g., capacity management)
Generatesand provides accurate and timely results in the form of reports, presentations,etc.
Analyzesinformation and evaluates results to choose the best solution and solveproblems.
Developsspecific goals and plans to prioritize, organize, and accomplish work.
Setsand tracks goal progress for self and others.
Monitorsthe work of others to ensure it is completed on time and meets expectations.
Providesdirection and assistance to other organizational units\u2019 policies andprocedures, and efficient control and utilization of resources.


Createsa team environment that encourages accountability, high standards, andinnovation.
Leadsspecific team while assisting with meeting or exceeding department goals.
Makessure others understand performance expectations.
Ensuresthat goals are being translated to the team as they relate to tracking andproductivity.
Createsand nurtures an environment that emphasizes motivation, empowerment, teamwork,continuous improvement and a passion for providing service.
Understandsemployee and develops plans to address need areas and expand on the strengths.
Providesthe team with the capabilities needed to meet or exceed expectations.
Leadsby example demonstrating self-confidence, energy and enthusiasm.


Adaptability -Maintains performance level under pressure or when experiencing changes orchallenges in the workplace.

Communication -Conveysinformation and ideas to others in a convincing and engaging manner through avariety of methods.

Problem Solving andDecision Making - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solvesproblems, and chooses a course of action.

Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect fromothers; makes a good first impression and represents the company in alignmentwith its values.

Managing Execution

Building and Contributingto Teams - Participatesas a member of a team to move toward the completion of common goals whilefostering cohesion and collaboration among team members.

Driving for Results -Sets high standards of performance for self and/or others; assumesresponsibility for work objectives; initiates, focuses, and monitors theefforts of self and/or others toward the accomplishment goals; proactivelytakes action and goes beyond what is required.

Planning and Organizing -Gathers information and resources required to seta plan of action for self and/or others; prioritizes and arranges workrequirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships -Interacts with others in a way that buildsopenness, trust, and confidence in the pursuit of organizational goals andlasting relationships.

Customer Relationships- Develops and sustains relationships based on an understanding ofcustomer/stakeholder needs and actions consistent with the company\u2019s servicestandards.

Global Mindset -Supports employees and businesspartners with diverse styles, abilities, motivations, and/or cultural perspectives;utilizes differences to drive innovation, engagement and enhance businessresults; and ensures employees are given the opportunity to contribute to theirfull potential.

Generating Talent and Organizational Capability

Organizational Capability- Evaluates and adapts the structure of assignmentsand work processes to best fit the needs and/or support the goals of anorganizational unit.

Talent Management -Provides guidance and feedback to help individuals develop and strengthenskills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning -Seeks and makes the most of learning opportunities to improve performanceof self and/or others.

Business Acumen- Understands and utilizes business information to manage everydayoperations and generate innovative solutions to approach business andadministrative challenges.

Technical Acumen -Understands and utilizes professional skills and knowledge in a specificfunctional area to conduct and manage everyday business operations and generateinnovative solutions to approach function-specific work challenges.

Instructional Design \u2013 Experienced and educated in Instructional Design methodologies forall delivery methodologies.

Basic Competencies- Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software(e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or dividesquickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information andideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentences andparagraphs in work related documents.

Writing - Communicates effectively in writing asappropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

11 days 20 hours ago

Marriott International, Inc.


Director, Learning Development - Military veterans preferred Marriott International, Inc. - Bethesda, MD, United States


Location: Bethesda, MD

Company Profile:
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.