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Fiserv, Inc

Director, IT Project Services, Digital Channels

Fiserv, Inc - San Ramon, CA

You are the kind of person who enjoys programs implementation, building strong relationship with clients and internal organizations? Join us.BASIC QUALIFICATIONS FOR CONSIDERATION:-  The Implementations Team in Digital Channels is a dynamic group of high-level performers who are leading the industry in cutting-edge online banking solutions. You will be responsible for the development, management and coordination of a quality implementation program to ensure high client satisfaction. The Director of Implementations coordinates with internal groups to ensure that the client on-boarding process is successfully executed, client expectations are exceeded, and clients have a knowledge base on how to utilize the system effectively.-  You will design, implement, lead and communicate implementation strategies and processes.-  Partner with the sales teams to exceed client expectations by clearly outlining what required for an industry leading client/product implementation.-  You will identify appropriate actions, interventions, and collaborate with internal resources and clients to mitigate risk.-  Build positive relationships across the organization in support of the coordination and management of launch and change events to support a successful implementation.-  Develop a repeatable, process-based approach that recognizes the interdependence of all key partners and provide the strategic leadership and direction for the Architect implementation process.-  Identify and drive process improvement opportunities that lower the risk of errors and improve efficiency and lead/mentor a dynamic implementation team-  Monitor implementation goals and landmarks so you can communicate implementation timelines to leadership.-  Lead operating budget and participate in the overall strategy. Build a process that communicates implementation expectations, identifies project dependencies, and tracks utilization and impact revenue targets.-  Assess team dynamics and the need for additional staff and/or consultants; Make the appropriate recruitments if necessary during project cycle.-  Work with executive leadership to discuss technology planning and formulate new strategies for upcoming initiatives.-  Translate highly technical explanations to a non-technical audience-  Five plus experience in an Implementations or Professional Services role-  Proven successful management experience, particularly in a groundbreaking, fast-growing environment and effectively prioritizing and executing tasks in a high-pressure environment-  Bachelor’s Degree-  Travel: up to 25%PREFERRED QUALIFICATIONS:-  10 years of Technical Financial Services experience-  Master’s degree in software engineering, computer science, computer engineering or similar discipline. Bachelor’s degree with five plus years of equivalent work experience may be substitutedWHO WE ARE:Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Leveraging in-depth research, user experience design, and industry best practices, Digital Channels’ online banking and mobile banking solutions are adopted by some of the most innovative financial institutions in the market.Fiserv is an Equal Opportunity Employer/Disability/Vet.

78 days 20 hours ago

Fiserv, Inc


Director, IT Project Services, Digital Channels Fiserv, Inc - San Ramon, CA, United States


Location: San Ramon, CA

Company Profile:
Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that create value and results for our clients. Fiserv drives innovations that transform experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.