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Lincoln National Corporation

Director, Claims Advocacy

Lincoln National Corporation - Charlotte, NC

Director, Claims Advocacy

Lincoln Financial Group

Charlotte

NC

Job #674085066

Alternate Locations: Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Concord, NH (New Hampshire); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Philadelphia, PA (Pennsylvania); Phoenix, AZ (Arizona); Rocky Hill, CT (Connecticut)

Relocation assistance is not available for this opportunity.

Requisition #54462

About the Company

Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.

GENERAL PURPOSE OF JOB

As the Director, Claims Advocacy you will provide leadership & direction to ensure current and prospective customers understand and receive the full value of the Lincoln Group Protection Claims organization. You will be responsible for leading a team of managers and consultants that develops and maintains strong cross-functional relationships with Distribution, Service, Underwriting, and others to support the pre-and-post sales processes, as well as serving as the field-facing voice of Claims to support best-in-class service.

DUTIES AND RESPONSIBILITIES

Leadership & Development

Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects as well as claims process/service.

Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.

Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.

Directs and provides leadership to continually improve the capability and results for the Claims Advocacy team.

Establishes and implements priorities, performance goals and objectives to ensure group results.

Provides subject matter expertise to team members on complex claims initiatives and service challenges

Organizational Effectiveness

Maintains knowledge on current and emerging developments/trends for the Claims Advocacy group, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.

Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.

Collaborates with appropriate stakeholders to evaluate best practices & rules of engagement to accelerate our partnership & capabilities

Builds organizational capability within the Claims Advocacy team.

Operations

Ensures that top talent is hired and retained within the team. Advises Sr. management. & key stakeholders on risks & financial implications of in-flight or potential Claims issues

Directs & oversees the allocation of resources to meet peak demand & ensure long-term resource requirements are met

Presents recommendations, builds consensus among sr. mgmt. for Claims process improvements and/or changes; partners with other Claims team members to ensure successful implementation

Provides project management leadership for claims service changes and sales process improvemen

Customer Focus

Leads & directs team to partner effectively with clients, internal stakeholders, and/or broker partners to develop & implement appropriate (sometimes complex) educational & service solutions and to ensure effective claims service delivery

Directs team to obtain & analyze information on clients, their workforce & industry, and products purchased to consult & recommend the most appropriate claims processes and service models

Leads team to effectively collaborate with internal marketing department to develop claims communication materials

Leads team to deliver best-in-class experience during the transition of customers to LFG’s Claims model

Directs team to partner with internal stakeholders to support renewals & in-force sales

Directs team in consulting clients and/or brokers to streamline processes, reduce costs, & enhance customer experienceEDUCATION AND EXPERIENCE

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)

7 Years of experience in group benefits Claims and/or Service, with 3 years of managerial, supervisory, and/or demonstrated leadership experience (Required)TRAVEL REQUIREMENTS

Travel Type: National Domestic

Travel Amount: up to 25%

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling ~~~.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Updated 05/29/2018

23 days 5 hours ago

Lincoln National Corporation

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Director, Claims Advocacy Lincoln National Corporation - Charlotte, NC, United States

   

Location: Charlotte, NC

Company Profile:
Founded in 1905 with the endorsement of Abraham Lincoln’s son, Robert Todd Lincoln, Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, image and ideals at the heart of our brand. For more than a century, we’ve advanced President Lincoln’s inclusive vision and values by building an honest, dependable financial services company. We're dedicated to helping Americans secure better, more optimistic futures for themselves and their loved ones.