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Quest Diagnostics

Dir, Patient Services - Marlborough, MA - Military veterans preferred

Quest Diagnostics - Marlborough, MA

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a\u00a0Dir, Patient Services - Marlborough, MA.
Schedule:\u00a0 Monday - Friday, 8am - 4:30pm, Day Shift
*Salary dependent upon experience
REQ # 3787891
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Purpose of the Role \u2013 SummaryManage physical and personnel assets at the regional level. Developing regional strategies in support of national strategies and regional priorities.Responsibility Areas\u2022Execute strategy and implement common processes and standards; \u2013Adapt local strategies to regional requirements\u2022Care 360 experience\u2022IDAA - intelligent data acquisition and accessioning\u2022Standards and training for client acquired specimens\u2022Consumer marketing \u2013 community outreach\u2022Support partnerships deals through due diligence\u2022Medical quality\u2022Cost guidelines and standards on how to evaluate profitability\u2022People management \u2013 workforce planning, selection and development, PDR\u2022Point of Care testing\u2022Interaction with local health plans on access and how we market and get paidAccountabilities / Metrics\u2022PSC -Service, Patient satisfaction, productivity, quality, recollection\u2022IOP - Service, Patient satisfaction, productivity, quality\u2022Long term Care - Service, Patient satisfaction, productivity, quality\u2022Patient experience\u2022Regulatory and compliance\u2022Enabling billing functions e.g. POS, easy pay bad debt reduction\u2022Employee engagement \u2013people management\u2022Recollection\u2022PSA \u20133rd collection\u2022Budget adherence\u2022Invigorate cost targetsCritical Know How and Skill \u2013Selection Criteria\u2022Patient services leadership and field based experience\u2022Strategic thinking\u2022Strong business acumen\u2022Organization savvy\u2022Influence\u2022Transparency across the system\u2022Collaboration\u2022Execution\u2022Talent development/Team development\u2022Innovation\u2022Customer service orientation\u2022Decision making/judgment - timely\u2022Results orientation \u2013bias for action\u2022Communication
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How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
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Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers\u2019 trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: \Empowering Better Health with Diagnostic Insights.\[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.\u00a0 Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email or call 262-439-1939 for assistance or an accommodation.
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12 days 5 hours ago

Quest Diagnostics


Dir, Patient Services - Marlborough, MA - Military veterans preferred Quest Diagnostics - Marlborough, MA, United States


Location: Marlborough, MA

Company Profile:
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.