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Digital Product Manager - Originations

KeyCorporation - Chicago, IL

Digital Product Manager - Originations




Digital Product Manager - OriginationsinChicago, ILatKey Bank- Corporate

Date Posted:11/27/2017

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Chicago, IL

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The Digital Banking Manager – Originations will be accountable for shaping, delivering and managing the digital originations experience across all consumer banking segments. They will have accountability for a Digital Product P&L along with product specific KPIs. This role will be responsible for defining and executing a set of multi-year product roadmaps to deliver on Key s digital strategy and vision for consumer and business originations. With a desire to innovate and think digital first you will drive innovation and acquisition of clients, with a focus on building out the end to end client experience and achieving maximum throughput, client satisfaction, and business growth objectives.

Initiate and lead projects to implement enhancements to current digital origination capabilities and help drive innovation while collaborating closely with marketing, technology, product partners, vendors and internal partners to ensure effective deployment of budget in order to maximize our digital investment. This person will also act as a coach and/or may have a small team of other Digital Product Managers.

At KeyBank we are looking for passionate, multi-disciplinary product managers who are as comfortable leading a brainstorm as they are building a data model. We need product owners who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.

The primary measure of success for this role will be driven by increased digital sales and quality execution that achieves target objectives.


Contribute to and execute the application strategic vision and agenda, leveraging industry and client insights, market trends, and competitive landscape to influence capabilities and drive business value

Bring together diverse, cross-functional teams (including business leads, user experience and design leads, product analysts, engineers, and marketers) to meet established business objectives around digital application throughput and customer quality.

Develop and manage the Digital Origination product lifecycle (definition, delivery, measurement and management) with the necessary mechanisms for ongoing iteration and innovation.

Ensure the Digital Origination team meets or exceeds goals for application throughput, sales, performance and customer satisfaction.

Develop new Digital Origination solutions as well as process improvements based on business objectives, performance, voice of customer, technology developments and market insights.

Work with line stakeholders to identify key needs, perform gap analysis, assess potential capabilities, and determine market opportunity resulting in a roadmap Digital Originations at Key.

Prioritize intake from multiple sources (product team, technology, business partners) and establish and manage to a product roadmap.

Articulate business requirements to drive application capabilities and achieve business goals

Oversee the handling of support escalations and quality assurance.

Be a relentless product leader that ships on time, with a distinct eye for the intersection of MVP and customer value.

Build relationships with internal and external stakeholders to align their needs; building products that matter.

Develop and implement a company-wide go-to-market plan, working with partners (e.g. marketing, communications, physical channels) to execute.

Identify, analyze and drive potential partner relationships.

Ensure Key is an industry leader in digital financial services.

Understand regulatory and compliance influences on the application, partnering closely with Risk, Fraud, and Compliance to proactively mitigate client and corporate risk.


7 years of digital product management experience with varied experience across the digital product lifecycle, preference for candidates with eCommerce or account opening experience

Bachelor's degree in business, marketing, information systems management or equivalent preferred

Combination of business depth and technical savvy.

Experience working in a collaborative, agile, and data-driven environment.

Proven ability to drive change through influence and collaboration.

Strong understanding of the digital landscape, technologies, disrupters, and best practices.

Proven expertise creating innovative digital products and services that drive business results.

A strong understanding, working knowledge and appreciation for user centered design and digital user experience.

Digital native with an inherent interest in technology, innovation and business transformation.

Passionate about leveraging user generated data and third party data to create intelligent. software driven customer experiences.

Analytically minded with a desire to be precise with decision making and demonstrated experience using analytics to drive decisions and results.

A deep passion for building great things.

ABOUT KEY:KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.ABOUT THE BUSINESS:Key Corporate Bank is a full-service corporate and investment bank focused principally on serving the needs of middle market clients in seven industry sectors: consumer, energy, healthcare, industrial, public sector, real estate, and technology. Key Corporate Bank delivers a broad product suite of banking and capital markets products to its clients, including syndicated finance, debt and equity capital markets, commercial payments, equipment finance, commercial mortgage banking, derivatives, foreign exchange, financial advisory, and public finance.FLSA STATUS:ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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12 days 16 hours ago



Digital Product Manager - Originations KeyCorporation - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to