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Carrier Enterprise, LLC.

Digital Customer Care Representative

Carrier Enterprise, LLC. - Richmond, VA

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, WATSCO, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America, with over 1600 employees ready to serve and provide the best products with best-in-class customer service. We currently have an exciting opportunity for a Digital Customer Care Representative

in the Mid Atlantic Region office located in Richmond, VA.

DESCRIPTION

The Digital Customer Care Representative

will work inside with the Digital E-Commerce & Marketing Department to provide support and service for both the company and its customers. It’s an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Marketing & eCommerce.

Responsibilities to include (but are not limited to):

Seek out new business opportunities making outbound sales calls to existing customers

Explain and demo all functions of the companies suite of digital tools, including an eCommerce website and Mobile app

Work with the Director of Marketing & eCommerce to manage and improve customer relations with a section of companies customer base

Use sales and account management processes to consult with customers to increase their knowledge of our products and programs

Communicate effectively both externally and internally

Other duties assigned by management

Education/Qualifications:

Associate (2 year) Degree (preferred) (marketing studies helpful)

Customer Service background (prefer at least 2 years experience)

High level of Customer Service

Charismatic attitude

Desire to succeed/self-motivated

High sense of urgency

Excellent communication skills

Ability to follow-up and follow through

Excellent computer skills including MS Office products

Prior HVAC Inside Sales or Outside Sales experience preferred (but not required)

Additional Information:

Carrier Enterprise offers a competitive total pay and benefit package and is an Equal Opportunity Employer. All applicants for employment must be authorized to work in the United States.

13 days 5 hours ago

Carrier Enterprise, LLC.

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Digital Customer Care Representative Carrier Enterprise, LLC. - Richmond, VA, United States

   

Location: Richmond, VA

Company Profile:
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.