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Moses Cone Health System

Design Thinking Consultant

Moses Cone Health System - Greensboro, NC

Job Description
LOCATION:  Greensboro, White BoxWORK TYPE: Full Time (40 hours/week)Exempt: YesSCHEDULE: FTE: 1.0 (40 hours/week)Shift: Day Schedule:  M-F, 8am-5pmOn Call:NoJOB SUMMARY: The Design Thinking Consultant at Cone Health is charged to execute on design related projects to create new products and services, improve the customer experience and improve profitability while creating an agile organization. They will work with internal directors and other business leaders to train, develop and execute design thinking projects.MAJOR WORK ACTIVITIES (MWA’S):#1 Provides leadership and content development for cross-functional teams in the front-end and back-end innovation process providing direction on activities (observation, analysis, ideation, prototyping, concept refinement and implementation).    40%#2 Mentor and teach Design teams in all modules of the Design Thinking process. Participate in the preparation and delivery of training - develop material and tools on Design Thinking.\t20%#3 Provide guidance as a resource to champions, functional departments, and business units in identifying, planning and implementing design projects. \t 20%#4Ensures innovation solutions are aligned to the company objectives, culture and structures, has a sound business case and a well-developed change / implementation plan.\t10%#5 Provide project status updates, feedback, and appropriate reporting  10%MINIMUM QUALIFICATIONS: Education:Required - Bachelor’s degree in design, engineering, business or technical discipline or equivalent 7-10 years of relevant experiencePreferred -Master’s degree in design, engineering, business or technical discipline and 7-10 years relevant experienceLicensure/Certification Regulatory: Valid Driver’s LicenseExperience:Required - 7 years of experience in relevant industry as a user researcher, design researcher or applied anthropologistPreferred - 10 years of experienceTesting/Competency: Data EntryExcelPower PointWordKnowledge Skills Abilities: Knowledge expertise in all phases of innovation (front and back end, human centered design / design thinking.  Excellent understanding of Design Thinking and tools (Customer empathy, observational research, prototyping, modeling and simulation). Proven leadership skills and business acumen Excellent communication capabilities (oral and written). Strategic thinking capabilities with a passion for Design Thinking methodologies and philosophy. Project management and team work skills, with sound negotiation and problem solving skills and a reputation as a leader of change. Strong interpersonal capabilities, and able to work cross-functionally with others. Familiarity with healthcare industry and concepts are useful, but not required.ABOUT CONE HEALTH:Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.  Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community.  Additionally, as one of the region’s largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, and more than 100 physician practice sites. Our tagline – “The Network for Exceptional Care” – highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers.Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation.

10 days 10 hours ago

Moses Cone Health System


Design Thinking Consultant Moses Cone Health System - Greensboro, NC, United States


Location: Greensboro, NC

Company Profile:
Moses Cone Health System is a multi-hospital system with a range of outpatient services designed to provide care for Piedmont residents throughout all stages of their lives. Residents of our primary service area of Guilford, Randolph, Rockingham and Alamance counties and the city of Kernersville depend on us for convenient, affordable and compassionate care - care delivered regardless of a patient s ability to pay.