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Paychex, Inc

Dedicated Service Center Representative East Coast work hours

Paychex, Inc - Allentown, PA

Description Performs as a customer service advisor responsible for responding to client inquiries across several communication methods and Paychex platforms. Responds to clients in a manner consistent with service and resolution guidelines while providing a quality service experience. Provides first level response to all inquiries via email, mail, instant messaging, chat and inbound and outbound phone and in accordance with department policy, to ensure quality service standards are met for both simple and complex clients. Applies knowledge, and responds to questions for all assigned products and platforms in order to meet client needs. Researches and resolves Paychex application issues in a complete, accurate and timely manner with an emphasis on first-call resolution to optimize client satisfaction. Logs and documents all client communications in required application(s) completely and accurately to ensure that a full understanding of all interactions is available to each Division the client may come in to contact with. Provides outstanding client service to maintain a high rate of client retention and builds trusted relationships with Clients and Internal and External partners to promote a positive quality service image and deliver an outstanding client experience. Provides outstanding client service to maintain a high rate of client retention and builds trusted relationships with Clients and Internal and External partners to promote a positive quality service image and deliver an outstanding client experience. Participates in projects and departmental initiatives; collaborates to achieve team objectives, division and Company goals; pursues and supports continual product and process improvement. Maintain knowledge of applicable Paychex payroll and ancillary products as they are developed. Other duties as assigned to support the general purpose of the position's function. Requirements H.S. Diploma. 2 years of experience in Call center or technical support environment. Experience in a benefits and\/or payroll environment a plus. Locations: PA, Allentown, Lehigh Valley OfficeFull Time \/ Part Time: Full-TimeCategory: Customer Service\/OperationsRequisition #: CUS-17-02191-01

6 days 14 hours ago

Paychex, Inc

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Dedicated Service Center Representative East Coast work hours Paychex, Inc - Allentown, PA, United States

   

Location: Allentown, PA

Company Profile:
Paychex, Inc., together with its subsidiaries, provides payroll, human resource, insurance, and benefits outsourcing solutions for small to medium-sized businesses in the United States and Germany. The company offers payroll processing services that include the calculation, preparation, and delivery of employee payroll checks; production of internal accounting records and management reports; preparation of federal, state, and local payroll tax returns; and collection and remittance of clientsÂ’ payroll obligations. It also provides a software-as-a-service solution to meet the payroll and human resource administrative needs; a suite of self-service online payroll services and products, including Paychex Online Payroll, Internet time sheet, online reports, and general ledger reporting service; payroll tax administration services; employee payment services; and regulatory compliance services, such as new-hire reporting and garnishment processing. In addition, the company offers human resource outsourcing solutions that provide a package of services consisting of payroll, employer compliance, human resource and employee benefits administration, risk management outsourcing, and the on-site availability of a professionally trained human resource representative. Further, it provides retirement services administration; insurance agency services for property and casualty, business-owner, commercial auto, and health and benefits insurance products; online human resource administration software tools for managing employee benefits, personnel information, and human resource compliance and reporting; and other human resource services products, including employee handbooks, management manuals, and personnel and required regulatory forms. The company markets its services primarily through its direct sales force. As of May 31, 2013, it serviced approximately 570,000 payroll clients. The company was founded in 1971 and is headquartered in Rochester, New York.