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Jones Lang LaSalle Incorporated

Data Specialist

Jones Lang LaSalle Incorporated - West Mifflin, PA

Data Specialist

in

West Mifflin

Pennsylvania

Position Title Data Specialist Auto Req ID 67734BR Job Description The Data Specialist position will provide ongoing operational and technical support to the Client Relationship Management (CRM) & Computerized Maintenance Management System (CMMS) integrated applications and operations across our client teams. Technical interface and support on Application data sharing with assigned reporting systems and processes. Principle duties will be to implement and maintain a software installation strategy, provide training for Facility Operations Personnel and enhance monthly, quarterly and annual reporting formats. This position supports ongoing data update, query, and reporting functions. Including operational training as required on hardware and software applications associated with CRM/CMMS. Qualified person interacts routinely with field personnel supporting technology applications, as well as providing back office support. Responsibilities * Supports the System Support Team and corresponding Facilities Operations Team * Maintain an excellent working knowledge of the designated CMMS / CRM SDA platform with their integration points. * Provide a consistent high level of support to field and back office technical processes to ensure seamless and timely service delivery to client operations. * Manage server and system database operations in maintaining high level of system operation and minimizing operational impact. * Develop and perform audits and validations to ensure data quality * Develop and implement automated operational data report generation to deliver a high level of performance analysis and performance projection. * Support operational analysis of all engineering performance metrics. * Work with software platform developer to ensure maximum utilization of system capabilities in meeting client expectations, and development of improved capabilities. * Provide ongoing CMMS / CRM system user training and documentation to ensure effective utilization by field and back office operations. * Provide, as needed, reporting based on needs of clients. * Manage CMMS / CRM hardware and software implementation processes on all added client portfolios. * Other related tasks as may be required of the role. Qualifications * Minimum 5 years experience in customer service support in a technical environment * Experience in supporting field hardware implementation and building engineering operations * Strong Excel skills; Proficiency in MS Word and SharePoint * Experience with process documentation and presentation * Skills in managing data warehouse and mining of performance data * Outstanding written and oral communication skills * Minimal travel may be required Full/Part Time Full-Time Regular/Temporary Regular Org Marketing Statement About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL h

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6 days 9 hours ago

Jones Lang LaSalle Incorporated

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Data Specialist Jones Lang LaSalle Incorporated - West Mifflin, PA, United States

   

Location: West Mifflin, PA

Company Profile:
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.