Data SpecialistJones Lang LaSalle Incorporated - Charlotte, NC
About JLLJLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: • A LinkedIn 'Top Company: Where the World Wants to Work Now' • A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong • World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years • America’s 100 Most Trustworthy Companies from Forbes Magazine • #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security StatementEmployees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems. The Data Specialist position will provide ongoing operational and technical support to the Client Relationship Management (CRM) & Computerized Maintenance Management System (CMMS) integrated applications and operations across our client teams. Technical interface and support on Application data sharing with assigned reporting systems and processes. Principle duties will be to implement and maintain a software installation strategy, provide training for Facility Operations Personnel and enhance monthly, quarterly and annual reporting formats. This position supports ongoing data update, query, and reporting functions. Including operational training as required on hardware and software applications associated with CRM/CMMS. Qualified person interacts routinely with field personnel supporting technology applications, as well as providing back office support. Responsibilities
Supports the System Support Team and corresponding Facilities Operations Team
Maintain an excellent working knowledge of the designated CMMS / CRM SDA platform with their integration points.
Provide a consistent high level of support to field and back office technical processes to ensure seamless and timely service delivery to client operations.
Manage server and system database operations in maintaining high level of system operation and minimizing operational impact.
Develop and perform audits and validations to ensure data quality
Develop and implement automated operational data report generation to deliver a high level of performance analysis and performance projection.
Support operational analysis of all engineering performance metrics.
Work with software platform developer to ensure maximum utilization of system capabilities in meeting client expectations, and development of improved capabilities.
Provide ongoing CMMS / CRM system user training and documentation to ensure effective utilization by field and back office operations.
Provide, as needed, reporting based on needs of clients.
Manage CMMS / CRM hardware and software implementation processes on all added client portfolios.
Other related tasks as may be required of the role.
Minimum 5 years experience in customer service support in a technical environment
Experience in supporting field hardware implementation and building engineering operations
Strong Excel skills; Proficiency in MS Word and SharePoint
Experience with process documentation and presentation
Skills in managing data warehouse and mining of performance data
Outstanding written and oral communication skills
Minimal travel may be required
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.
16 days 14 hours ago
applyData Specialist Jones Lang LaSalle Incorporated - Charlotte, NC, United States
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.
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