Live chat
Aetna Inc.

Data Science Analyst - Customer Experience

Aetna Inc. - Hartford, CT


Participates in the development, validation and delivery of analyses, presentations, algorithms, statistical models and reporting tools. Solves moderately complex analytical problems.

Fundamental Components:

Analyzes the various aspects related to customer experience and produces insights and recommendations for improvement based on findings

Compiles, interprets and validates complex data sets as part of large analytical/modeling projects or to measure initiatives or campaigns

Produces accurate, insightful analyses in line with the business questions and recommends additional analyses

Analyzes the customer journey, including all touchpoints and interactions, and understands the bigger picture the data is telling

Works with business partners and other data scientists to interpret existing data sources and gain an understanding of their upstream business processes or customer impacts

Pulls raw data from disparate sources and responds quickly to ad hoc requests

Develops, validates and executes algorithms and predictive models to investigate problems, detect patterns and recommend solutions

Uses data visualization techniques to effectively communicate analytical results and support business decisions

Creates and evaluates the data needs of assigned projects and assures the integrity of the data

Explores existing data and recommends additional sources of data for improvements

Documents projects including business objectives, data gathering and processing, detailed set of results and analytical metrics.


3 years of relevant analytical experience with a solid foundation in using a technical approach to solving business problems

Experience in customer experience, market research, marketing analytics, or health insurance required

Demonstrated ability to work with very large data sets from multiple data sources

Solid technical skills (R, Python, Hive) and strong Excel skills

Excellent communication skills and ability to contribute ideas and recommendations

Strong ability to understand the business context and work quickly in a face-paced environment

Proficiency in several areas of data modeling, machine learning algorithms, statistical analysis, data engineering and data visualization

Excellent PPT skills and ability to present information to various audiences and deliver accurate, high quality results on time


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here

to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

40 days 1 hour ago

Aetna Inc.


Data Science Analyst - Customer Experience Aetna Inc. - Hartford, CT, United States


Location: Hartford, CT

Company Profile:
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees’ dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The company’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.