DSS/ Field Services Support / EUCCognizant - Fargo, ND
Cognizant is looking for DSS/ Field Services Support / EUC. We are looking for someone local or who are interested in relocatingNote: “Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence Cisco Wireless Engineer Skills & Requirements:Job DescriptionDeskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handlingResponsibilitiesProvide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiriesInstall desktop/Laptop software using approved toolsTroubleshoot operating systemTroubleshoot connection issues with LAN/WANUpdate tickets with accurate and timely records of work performed, and resolution detailMaintain and contribute to a knowledge baseCoordinate hardware warranty repairEscalate to 3rd party vendors when necessaryResponsible for raising and coordinating problem management issuesPerform additional tasks (end user/infra related) when requiredParticipate in projects Strong understanding and skills in SLA, KPI Management Experience And KnowledgeMinimum 2-3 years of experience providing IT support services required, end user support experience preferredExperience in factory/manufacturing environment desirableExperienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installationBasic understanding of SCCM client troubleshootingExtraHop. Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 187,400 employees as of June 30, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment
8 days 21 hours ago
applyDSS/ Field Services Support / EUC Cognizant - Fargo, ND, United States
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
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