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FedEx Corporation (US)

Customer Technology Consultant

FedEx Corporation (US) - Cranberry, PA

Customer Technology Consultant




Title: Customer Technology Consultant

Location: United States-Pennsylvania-Cranberry

Other Locations: United States-Tennessee-Memphis, United States-Texas-Fort Worth

Job Number: 18292


FedEx Supply Chain


Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the

third-party logistics industry offering a diverse service portfolio that

enables commerce for businesses. With a proven track record of innovation and

operational excellence, FedEx Supply Chain takes a consultative approach to

optimize logistics processes, implement innovative technology and drive

continuous improvement. By leveraging best practices and the world-renowned

FedEx network, FedEx Supply Chain delivers leading solutions that provide

flexibility, enable scalability and improve cost-effectiveness for customers.

Through more than 11,000 employees, 130 operations and 35 million square feet

of warehouse space, FedEx Supply Chain manages nearly 150 million packages and

processes 358 million returns each year. For more information, go to

We Have….

A strong FedEx brand

consistently ranked among the world’s most admired and trusted employers.

A top notch leadership team

with the experience needed to grow and develop your career.

An open mind for new ideas

and creative methods.

A strong compensation and

benefits package, including health, vision, dental, 401k with a strong match

and much more!

General Summary….

FedEx Supply Chain has an immediate opening for a Customer Technology Consultant to be responsible for all IT tasks related to the strategy, planning and delivery of all IT services to support the Business Unit Strategic Plans. This includes but is not limited to working as primary IT contact and liaison for Business Unit leadership on all aspects of service delivery, growth and innovation. Works with Business Unit Finance teams to prepare system budgets and works to ensure all IT services follows corporate governance, policies, procedures and controls. Primary adviser to business unit president and staff on all technology related activities.

This Position Will Be Responsible For…..

Works directly with the business unit owners and customer contacts acting as subject matter expert and key liaison for all information technology needs.

Leads, manages or participates in business process improvements, redesigns and changes to IT systems to meet customer requests or strategic business objectives.

Leads IT new business development activities in conjunction with sales and solutions development owners to deliver RFI, RFP and major project formal quotes deliverables.

Acts as “voice of the customer” inside IT representing both external customer and The Company Operations as needed.

Participates in all business unit functions including but not limited to staff, leadership and quarterly business review meetings to keep business owners up to date on IT activities.

Leads and manages Employee as assigned, acts as senior IT representative on site as required by location.

Prepares annual budgets and monthly forecasts to meet finance leadership guidance.

Leads or participates in internal and external audits providing input, feedback and formal responses as required.

Follow corporate vision, mission and values in daily activities following the highest ethical standards in all activities undertaken.Tracks and presents innovative solutions and trends in supply chain technologies to the business unit and assist in creating value proposition proposals as needed.

Maintains comprehensive action item logs and IT metrics package to ensure continuous improvement activities.


You might be a great fit if…

Bachelor’s Degree in related field preferred and 6 years of relevant experience.

In lieu of degree, high school diploma or GED and 8 years of relevant experience.

Extensive systems integration experience with transaction processing systems.

Strong leadership skills to direct their team and co-workers to achieve customer strategic and tactical goals.

Excellent Communication Skills with high degree of verbal and written proficiency both technical and operational.

Strong exposure to financial processes and procedures.

Use and support of structured processes and techniques.

Knowledge and experience in IT General Controls, SSAE-16 complaint environments.


If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please send them this link by clicking the


icon above or have them apply online by clicking


and searching our openings.


FedEx Supply Chain will make

reasonable accommodations in compliance with the Americans with Disabilities

Act of 1990.

Reasonable accommodations are available for qualified

individuals with disabilities throughout the subsequent application process.

FedEx Supply Chain is an equal opportunity and affirmative

action employer.

Qualified applicants will receive consideration for

employment without regard to their race, color, religion, national origin, sex,

protected veteran status, disability, or any other characteristic protected by

law. FedEx Supply Chain participates in E-Verify.

Job: Information Technology

Apply Now

Apply Now


9 days 10 hours ago

FedEx Corporation (US)


Customer Technology Consultant FedEx Corporation (US) - Cranberry, PA, United States


Location: Cranberry, PA

Company Profile:
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 400,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 400,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team? Check out our open positions located on the Careers Site on