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Applied Materials, Inc.

Customer Support Technician III - (T3)

Applied Materials, Inc. - Kalispell, MT

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Key ResponsibilitiesAssists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance. Uses escalation policies as required to keep management informed of down situations. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.Functional KnowledgeHas developed proficiency in a range of analytical processes or procedures to carry out assigned tasks Business ExpertiseHas a good understanding of how the team integrates with others to achieve objectivesLeadershipMay provide informal guidance and support to more junior team membersProblem SolvingProvides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or proceduresImpactImpacts the quality of own work and its contribution to the teamInterpersonal SkillsUses communication skills to regularly exchange information Education Associate's Degree 4 - 7 Years of Experience Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities. #LI ,employmentType:FULL_TIME,title:Customer Support Technician III - (T3),url:https:\/\/\/job\/4146899\/customer-support-technician-iii-t3\/,jobLocation:{@type:Place,address:{addressLocality:Kalispell,addressRegion:Montana,addressCountry:United States,postalCode:}},hiringOrganization:{@type:Organization,name:Applied Materials,logo:https:\/\/\/files\/pictures\/Applied-Materials-lg.png,sameAs:http:\/\/},occupationalCategory:[Customer Service],industry:Customer Service} {@context:http:\/\/,@type:BreadcrumbList,itemListElement:[{@type:ListItem,position:1,item:{@id:https:\/\/\/jobs\/,name:Jobs}},{@type:ListItem,position:2,item:{@id:https:\/\/\/job\/4146899\/customer-support-technician-iii-t3\/#,name:Customer Support Technician III - (T3)}}]}

23 days 12 hours ago

Applied Materials, Inc.


Customer Support Technician III - (T3) Applied Materials, Inc. - Kalispell, MT, United States


Location: Kalispell, MT

Company Profile:
With more than 45 years of commitment to facilitating positive change through technological innovation, Applied has improved the way people live, work and play. Technology is at the heart and soul of our DNA. Using our guiding principles of energy efficiency, scale, design for the environment, and community involvement, we are creating change on a global scale, while creating breakthrough opportunities resulting in a brighter future