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Customer Support Representative I

FlightSafety International, Inc. - Fort Worth, TX

Date: May 29, 2018

Location:Fort Worth, TX, US, 76155

Company: FlightSafety International

Requisition 12527

Location: DFW South LC (0075) Fort Worth , Texas 76155 , United States (US)

CUSTOMER SUPPORT ASSISTANT I

FlightSafety Learning Centers provide training and support to Customer and Clients 24 hours a day, 7 days a week, 365 days a year. Learning Center instructors may be scheduled at varying times and days to support the Customer needs.

BASIC FUNCTION:

The Customer Support Assistant I is responsible for providing professional, efficient, responsive Customer Service for FlightSafety International Customers and co-workers by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Operate multi-line telephone system, direct incoming calls, take messages and provide general information, by phone and in person person; perform receptionist function at main entry to Center.

* Distribute mail and maintain daily operations of mail services.

* Coordinate travel arrangements for staff, as required.

* Perform secretarial and clerical duties as required, including reports, documents, correspondence and Customer training records.

Daily Responsibilities:

* Maintain FlightSafety International's commitment to Customer satisfaction while performing job duties.

* Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

* Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products.

* Accountable for the accuracy and completeness of assigned tasks.

* Able to adhere to a required work schedule including prompt and regular attendance.

* Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction.

* Support FlightSafety International's, and its subsidiaries', commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers, Customers, vendors and others in all of our operations. (See Sarbanes- Oxley Act of 2002)

OTHER DUTIES AND RESPONSIBILITIES

* Prioritize workload on a daily, weekly and monthly basis

* Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.

* Provide clerical support for other support positions.

* Assist in sending and distributing facsimile transactions.

* Maintain and stock supplies.

* Perform errands and chauffeur guests, as needed.

* Train and cross-train, as required.

* Travel, as required.

EDUCATION AND/OR EXPERIENCE (Minimum Requirements):

* High school diploma or Certificate of High School Equivalency (G.E.D. - demonstrated satisfactory performance in the General Educational Development Testing Program) with six to twelve (6-12) months' related experience and/or training, or equivalent combination of education and experience.

* Minimum of six (6) months' experience in Customer Service, preferably in FlightSafety International's Customer Support (CS) Functional Group.

CERTIFICATES, LICENSES OR REGISTRATIONS:

Valid Driver's License, where applicable.

OTHER SKILLS AND ABILITIES:

* Fluency in English, through both verbal and written communications; able to speak, understand, read and write

* Excellent verbal and written communications

* Excellent organizational skills

* Ability to interact with various levels of management in a professional manner.

* Ability to adapt to changing schedules and high pressure situations

* Able to work unsupervised, as needed

* Type/keyboard 40 wpm (computer user with minimum typing/keyboarding skills), preferred

* Basic familiarity with multi-line telephone operations

* A second language may be helpful in some Learning Centers to meet particular needs

EQUIPMENT KNOWLEDGE AND SKILLS:

* IBM PC and/or compatible computer, with printer

* Various office equipment: FAX, Copier, and Multi-line Telephone

* Typewriter and Postage Meter, if necessary

SOFTWARE KNOWLEDGE AND SKILLS:

* Corporate: - SAP, or General knowledge of working with a large-

* scale business accounting system similar to SAP

* o ORION, Logbook, SalesLogix, preferred

NOTE: If no previous experience working with SAP, must demonstrate knowledge within one (1) year of date hired.

* General knowledge of the following software: MS Word, MS Excel, MS PowerPoint and MS Outlook Database: - MS Access, preferred

* Other software programs may be required, as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

17 days

FlightSafety International, Inc.

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Customer Support Representative I FlightSafety International, Inc. - Fort Worth, TX, United States

   

Location: Fort Worth, TX

Company Profile:
At FlightSafety, the world’s leading aviation training company, we work diligently to maintain and enhance our reputation for customer service and the industry’s best, most comprehensive safety training. We deliver more than a million hours of professional instruction each year, training more pilots than any other company and always to the highest standards. Thousands of pilots train to proficiency with us at 40 Learning Centers and training locations in the United States, Australia, Brazil, Canada, China, France, Japan, South Africa, the Netherlands, and the United Kingdom.