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Thomson Reuters

Customer Support Associate

Thomson Reuters - Dallas, TX

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

Thomson Reuters was recently named Crain's Coolest Place to Work and one of Business Week’s Top 100 Global Brands.

What type of work will I do?

Talk with tax practitioners from accounting firms and corporations from all over the world - every day via phone, email, and chat!

Answer their questions on how to use our software

Discuss complex issues with senior members of our staff

Research and resolve questions pertaining to billing disputes, address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.

What will I learn?

Through our training program and hands-on practice you will learn:

How to troubleshoot software problems, data entry mistakes, printing issues, and system setup options

Information about Windows operating systems

Effective communication techniques for the business environment

What it takes to be a successful member of our staff

What is the typical schedule for this position?

Our typical support hours of operation are Monday – Friday from 7:00 am – 7:00 pm with 8-hour rotating shifts with occasional overtime during peak shifts. What about the work environment? Here is how some of our recent hires describe it:

Challenging and supportive, professional yet relaxed, fast-paced and inspiring

All the employees are friendly, helpful and approachable

Every day brings something new and there is help to guide and assist you when you need it

The employees work hard to be the best at what they do, but they can also laugh and have fun

Fast facts about the position:

You'll start comprehensive, paid training in our Carrollton office

The learning curve is steep, and the pace is fast

Many of our full time staff got their start in this program and built successful careers in Product Support, Sales, Product Development, Helpdesk, Technology Infrastructure and other areas of Thomson Reuters

Casual dress, relaxed environment, and an onsite cafeteria await the appropriate candidates

Job Requirements

Qualifications:

Associates degree is preferred; a focus in accounting, finance, economics, or general business strongly preferred/desired

Strong verbal communication skills

Willing and able to work overtime with a varied work schedule, including evenings and weekends

Must have authorization to work in the US

Motivated and enthusiastic to learn

Desire to help others

Able to work in our Carrollton, TX office

Demonstrated success working in customer service is a plus

Careers.org gives you access to over a million jobs and career opportunities across the US including in Carrollton. Find your perfect job and apply directly through a simply online application process

14 days 23 hours ago

Thomson Reuters

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Customer Support Associate Thomson Reuters - Dallas, TX, United States

   

Location: Dallas, TX

Company Profile:
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.