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Autodesk Inc

Customer Success Manager

Autodesk Inc - Plano, TX

Customer Success Manager

in

Plano

Texas

Do what s next

Do you have a customer first mindset? Do you love solving challenging problems? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and the overall success of our customers?

If this sounds like you, we are looking for Customer Success Manager (CSM) to help Autodesk s customers with enterprise agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk s, success.

The Role

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. The foundation of our culture isCustomer First!

Acting as the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, the CSM drives post-sales engagement, develops customer relationships, provides strategic advisory services and coordinates services and support to maximize the customer s return on investment in their Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk s customers innovate more quickly and gain a competitive advantage in the marketplace

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their use cases AND you have impeccable relational skills to create win/win environments for all parties that you work with Let s talk!

Responsibilities

Manage all post-sales activity for Autodesk s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution of the customer success plan.

Drive tangible business value for our customers by ensuring they clearly define a success plan with specific business outcomes, objectives, stakeholders, milestones, risks and success metrics required to achieve the desired outcomes.

Develop and maintain a customer success plan for a select group of named accounts to establish measurable criteria for success, assist with organizational alignment, and ensure the successful and broad adoption of Autodesk solutions.

Serve as the voice of the customer and provide feedback to internal teams on how Autodesk can better serve our customers.

Assess risks, anticipate challenges, and provide escalation management when necessary.

Maintain effective communication with customers, sales executives and other services and support team members.

Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.

Collaborate with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.

Become a trusted advisor through identifying, creating, and promoting compelling insights related to area of expertise.

Collaborate with consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are identified and managed.

Create and coordinate account documentation including reports, proposals, business assessments and recommendations.

Develop and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO).

Travel up to 40%.

Minimum Qualifications

5 years relevant industry experience

A strong sense of ownership with a bias for action and willingness to roll-up your sleeves

A proactive approach to connecting with customers to gain an understanding of their needs and ensure they understand and realize the full value of our products and services

Ability to develop customer relationships and manage assigned accounts to result in continued revenue generation and high levels of customer satisfaction

Ability to performs ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption

Demonstrated desire for continuous learning and improvement

Deep understanding of value drivers in recurring revenue business models

Strong financial acumen including analytical and process-oriented mindset

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

Bachelor s degree or equivalent work experience and education.

Preferred Qualifications

Service delivery experience with large enterprise or global customers

Technical educational background or equivalent experience.

Background of post-sale and sales experience

Program management or services experience deploying technology solutions

Proven ability to influence others and lead customer engagements

Strong understanding of Software-as-a-Service customer management

Job:

*Customer Success & Services

Autodesk is proud to be an equal opportunity employer and considers all qualied applicants without regard to race, gender, disability, veteran status or other protected category.

Title:

Customer Success Manager

Location:

Texas-Plano

Requisition ID:

17WD25532

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9 days 20 hours ago

Autodesk Inc

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Customer Success Manager Autodesk Inc - Plano, TX, United States

   

Location: Plano, TX

Company Profile:
Autodesk, Inc., is a leader in 3D design, engineering and entertainment software. Customers across the manufacturing, architecture, building, construction, and media and entertainment industries—including the last 19 Academy Award winners for Best Visual Effects—use Autodesk software to design, visualize, and simulate their ideas before they're ever built or created. From blockbuster visual effects and buildings that create their own energy to electric cars and the batteries that power them, the work of our 3D software customers is everywhere you look.