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Metropolitan Life Insurance Company - MetLife

Customer Service

Metropolitan Life Insurance Company - MetLife - Oriskany, NY

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Customer Service Assoc/CSA









Role Value Proposition:

You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and


This role is responsible for receiving and handling customer telephone inquiries. Perform follow-up activity (send a letter, return a call, refer a case) as applicable. Review Group Life claims submission for completeness and accuracy. Records data in the Group Life Claims system for adjudication and payment to the Beneficiary.

Key Responsibilities:

Receive and handle telephone calls on the FEGLI customer service 800 #.

Make return telephone calls as required to handle the original customer inquiry.

Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable.

Review and process noncomplex claims as identified in the prepayment process

Consult with Manager on special customer inquiries.

Determine if customer inquiry needs to be referred for follow-up. If related to a case with a data owner, refer to PQS; if a CMS owner refers directly to CMS or CQS if CMS not available.

Determine levels of urgency for follow-up.

Clearly and concisely communicate content of inquiry and levels of urgency to data and Case Management Specialist owners via phones slips and comments.

Request case files from prepayment team owner as necessary to access information required to handle customer inquiry.

Use Internet to locate information to assist handling of customer inquiry.

Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers.

Essential Business Experience and Technical Skills:


High school diploma required.

Strong data entry skills

Excellent oral and written communication skills.

Ability to adjust to multiple demands, and shifting priorities.

Consistently demonstrates the MetLife values.

Plans and organizes time and priorities to achieve business results.

Uses business knowledge to make the best decisions for MetLife and its customers.


1-2 years insurance claims experience desirable.

Customer Service experience desirable.

Basic knowledge of OFEGLI/Group Life claims desirable

Associates Degree desired



Business Category

Global Technology and Operations

Number of Openings


MetLife is a proud equal


action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 98230

10 days 17 hours ago

Metropolitan Life Insurance Company - MetLife


Customer Service Metropolitan Life Insurance Company - MetLife - Oriskany, NY, United States


Location: Oriskany, NY

Company Profile:
MetLife, Inc., through its subsidiaries, provides insurance, annuities, and employee benefit programs in the United States, Japan, Latin America, Asia, Europe, and the Middle East. It operates in six segments: Retail; Group, Voluntary & Worksite Benefits; Corporate Benefit Funding; Latin America; Asia; and Europe, the Middle East and Africa. The company provides variable, universal, term, and whole life products; individual disability income products; personal lines property and casualty insurance, including private passenger automobile, homeowners, and personal excess liability insurance; and variable and fixed annuities for asset accumulation and distribution needs, as well as mutual funds and other securities products. It also offers group insurance products, such as variable, universal, and term life products; dental, group short- and long-term disability, and accidental death and dismemberment coverages; and voluntary and worksite products consisting of personal lines property and casualty insurance, as well as LTC, prepaid legal plans, and critical illness products. In addition, the company provides annuity and investment products comprising guaranteed interest products and other stable value products, income annuities, and separate account contracts for the investment management of defined benefit and defined contribution plan assets; and structured settlements and products to fund postretirement benefits and company-, bank- or trust-owned life insurance, as well as health insurance, group medical, credit insurance, endowment, retirement, and savings products. It serves individuals and corporations, as well as other institutions and their employees. The company sells its products through sales forces, third-party organizations, independent agents, and property and casualty specialists, as well as through career agency, bancassurance, direct marketing, brokerage, and e-commerce channels. MetLife, Inc. was founded in 1863 and is based in New York, New York.