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Kemper Corporation.

Customer Service Supervisor

Kemper Corporation. - Phoenix, AZ

Job Summary:

As a Customer Service Supervisor, you will supervise and support the daily operations of the First Notice of Loss (FNOL) Unit. Responsible for training and coaching assigned staff, answering questions and solving problems, assuring quality and service levels are met.

Principal Duties:

• Using independent discretion and judgment, responsible for the supervision of staff. Motivates, trains, counsels, communicates performance standards and provides feedback to assigned staff.

• Maintains an acceptable service level in the FNOL area by ensuring that phones are consistently covered and answered in a timely and professional manner.

• Monitors incoming phone calls on a regular basis, evaluates customer service techniques, and recommends solutions for improvement to make certain that customers are treated with respect and claims are entered accurately and in a timely manner.

• Fosters employee retention through clear communication of expectations and performance in all measurable areas. Acknowledges and recognizes employee accomplishments and provides feedback where improvement is needed.

• Handles escalated service calls.

• Meets daily with the Customer Service/FNOL Manager to discuss immediate issues and to review service stats.

• Keeps open lines of communication with Claims Department.

• Works with Quality Assurance Team to measure and ensure that quality customer service is always provided.

• Conducts monthly/annual performance reviews with direct reports

• Prepares reports as needed

Job Requirements:

• High school diploma or equivalent

• College degree is preferred

• 2 + years of Customer Service experience in a call center environment required

• Prior supervisory experience required. Call Center preferred

• Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary

• Basic computer skills in Word, Excel, Power Point, and Outlook are essential

• Must have flexibly in work schedule. Nights, Weekends, Holidays may be required

Apply Online Link:

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.

• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

• Contribute to your community through United Way and volunteer programs.

• Balance your life with generous paid time off and business casual dress.

• Protect what you love with discounts on home and auto insurance products.

• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V


72 days 13 hours ago

Kemper Corporation.


Customer Service Supervisor Kemper Corporation. - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
Kemper is a diversified insurance holding company with subsidiaries that provide an array of products to the individual and small business market. Kemper Personal and Commercial Lines sells Auto, Home and Package Plus policies through independent agencies. Kemper Specialty California sells personal Auto insurance in the state of California through independent agents and brokers to customers who may have had difficulties obtaining or maintaining insurance in the past. Kemper Direct sells Auto and Home by phone and online. Kemper also offers Life and Health Insurance through Kemper Home Service Companies and Reserve National.