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Corning Incorporated

Customer Service Supervisor Job

Corning Incorporated - Corning, NY

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

Scope of Position:

Manage and supervise North America customer service team responsible for inter-company customers including day to day activities of the order management process; inter-company customers include the regions of China, Germany, Japan, and South Africa; lead North America Pricing process

Projects: Customer service/logistics related projects

Day to Day Responsibilities:

Ensure effective coordination of order management process to IATF standards for inter-company customers including order entry, customer correspondence, and transportation

Day to day supervision of North America Customer Service team members (including contractors) responsible for inter-company customers

Develop and maintain customer relationships with the regions

Identify and resolve supply issues working across commercial/manufacturing so as to minimize the impact to the customer

Responsible for training needs for direct reports

Development and implementation of process improvements

Provide support/backup for team members as needed

Lead pricing process for North America Customer Service team after annual price negotiations

Job Requirements:

Travel Requirements: Minimal

Hours of work/work schedule/flex-time: 8-5 pm, however extended hours may be required to support the business

Required Education and Experience:

Bachelor's degree

3 years experience in Customer Service or Supply

Required Skills:

Proven experience leading and executing process improvements and change management within a team or organization

Ability to negotiate and resolve issues across multiple functions

Effective problem solver who can work with ambiguity but make sound business decisions

Strong organizational and process skills including the ability to prioritize (own work and those of employees) and the ability to multi-task

Demonstrated ability to develop relationships

Excellent communication skills (verbal and written)

Ability to stay calm in the face of adversity and in a stressful, demanding work environment

Desired Skills:

Past supervision experience a plus but not required

Previous experience with Peoplesoft Supply Chain or a comparable supply chain system

Customer service and/or logistics experience in a similar environment

Proficiency with computer programs like Excel, PowerPoint, and Word

Knowledge of Corning Environmental Technologies business

Soft Skills:

Positive Attitude

Team player


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Apply online at:

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required: 3

Education Required: Bachelors

Overnight Travel:

Vacation Time:

24 days 5 hours ago

Corning Incorporated


Customer Service Supervisor Job Corning Incorporated - Corning, NY, United States


Location: Corning, NY

Company Profile:
Corning Incorporated manufactures and sells specialty glasses, ceramics, and related materials worldwide. The company operates through five segments: Display Technologies, Optical Communications, Environmental Technologies, Specialty Materials, and Life Sciences. The Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (LCDs) that are used primarily in notebook computers, flat panel desktop monitors, and LCD televisions. The Optical Communications segment manufactures optical fiber and cable, and hardware and equipment products comprising cable assemblies, fiber optic hardware and connectors, optical components and couplers, closures, network interface devices, and other accessories. The Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary, and gasoline and diesel applications. The Specialty Materials segment manufactures products that provide approximately 150 material formulations for glass, glass ceramics, and fluoride crystals. The Life Sciences segment develops, manufactures, and supplies scientific laboratory products, such as general labware and equipment, as well as specialty surfaces, media, and reagents for cell culture research, bioprocessing, genomics, drug discovery, microbiology, and chemistry. This segment also develops and produces various technologies, including the Corning Epic technology for screening; the Corning HYPER platform of vessels for cell yields; Corning Microcarriers for cell scale-up, therapy, and vaccine applications; Corning CellBIND, Matrigel, BioCoat, and Synthemax II surfaces; and Corning stemgro media. Corning Incorporated has strategic collaboration agreement with World Kitchen, LLC. The company was formerly known as Corning Glass Works and changed its name to Corning Incorporated in April 1989. Corning Incorporated was founded in 1851 and is based in Corning, New York.