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The Manitowoc Company, Inc.

Customer Service Representative

The Manitowoc Company, Inc. - Shady Grove, PA

Customer Service Representative','17001358','!*!If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Customer Service Representative at Manitowoc Cranes*.

In this role, you’ll support customer and dealer parts personnel with parts orders, technical parts research and Crane Down resolution.  Reporting to the Senior Technical Service Manager, this position is located in Shady Grove, Pennsylvania.

If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

 

ESSENTIAL JOB FUNCTIONS

Respond to dealer/customer technical parts inquires via the Crane Care Contact Center phone system in a timely and efficient manner.

Provide technical support on all North American stock, Critical Care and Crane Down parts orders.

Adhere to Parts & Service policies.

Meet training and education goals.

Proactive quotation follow-up; work directly with the distributor's parts personnel to establish the quote, define the lead time, and advise pricing structure & discount to obtain the order.

Professional interaction with internal and external customers including exchange of information to troubleshoot and diagnose replacement parts and service related issues; and working with the procurement team to provide the best resolution for the end user.

Support of afterhours calls as needed.','!*!JOB REQUIREMENTS/WORKING CONDITIONS

Associate’s Degree in Business Administration, Engineering or related field required, with minimum three (3) years of experience in a call center dealing directly with equipment distributors, owners and users primarily in a product or customer support capacity; OR experience in a manufacturing environment working with cranes.

In lieu of degree, High School Diploma with minimum seven (7) years of relevant experience will be considered.

Must be proficient in the use of Microsoft Office applications.

Must possess strong verbal communication, writing, and interpersonal skills; must be able to work in a team environment.

Experience with US and German ERP/Engineering systems strongly preferred.

Mechanical and electrical background preferred.

This position will be located in a normal office environment, and may be exposed to the manufacturing shop floor as required. 

Travel requirements are limited; up to 5% of the time or less, based on business conditions.    

*The world’s most advanced crane service and support program, Manitowoc Crane Care is divided into five key disciplines: Parts; Service and Technical Support; Technical Publications; Training; and EnCORE, our branded rebuild, repair, remanufacture and exchange program. Together, Manitowoc Crane Care promises crane owners unprecedented access to expedited, ongoing care for every Manitowoc product they operate…24 hours-per-day, 365 days-per-year. And it continues to provide that same level of care through the products’ lifecycle.  For Total Lifecycle Support, maximum equipment utilization, optimal profitability, and outstanding overall owner/operator value, no other crane maker comes close to Manitowoc Crane Care.  Manitowoc Crane Care is a division of Manitowoc Cranes – parent company, The Manitowoc Company, Inc. 

EOE / DISABLED / VETERAN','United States-PA-Shady Grove','','Customers','Grove US, LLC','Yes, 5 % of the Time','Nov 22, 2017','Customer Service Representative

15 days 18 hours ago

The Manitowoc Company, Inc.

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Customer Service Representative The Manitowoc Company, Inc. - Shady Grove, PA, United States

   

Location: Shady Grove, PA

Company Profile:
Manitowoc was founded in the lakeshore community of Manitowoc, Wisconsin, in 1902 as a shipbuilding and ship-repair organization. Since that time, the company has grown and diversified, entering the lattice-boom crane business in the mid-1920’s and branching into commercial refrigeration equipment shortly after World War II.