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Dr Pepper Snapple Group

Customer Service Representative

Dr Pepper Snapple Group - Northlake, IL

Customer Service Representative','1810102','!*!The Customer Service Representative serves as the front line to our

external Customer base. The primary responsibility of the Customer Representative will be to provide professional, timely and complete sales

service to an assigned Customer base. The  Representative will provide

Customer specific sales building solutions by leveraging Customer Relations

Management (CRM) insights, creating rapport, and effectively translating

product features into benefits.


Location: This role is office based at our Northlake, IL

manufacturing facility


Position Responsibilities:

1.      Plan and execute

scheduled outbound telephone sales calls according to DPS processes and

standards for an assigned Customer base. Monitor and evaluate assigned Customer

call frequencies versus order rates and suggest adjustments to Supervisor when


2.      Receive inbound

telephone call, email, ecommerce, and fax sales orders. Provide Customers with

post order confirmation and follow up.

3.      Use historical sales

data to create quality re-orders. Upsell, and present and sell new items as

part of each outbound or inbound Customer sales interaction.

4.      Create and maintain

rapport and relationships with assigned Customers.

5.      Collect and record

Customer Relationship Management (CRM) data. Leverage CRM insights and sales

history to enhance Customer rapport and to provide account specific sales


6.      Execute sales programs

and initiatives, and achieve assigned sales goals.

7.      Stay informed on DPS

product facts and features. Be able to effectively translate product features

into benefits and sales solutions for assigned Customers.

8.      Monitor and report

lack of sales activity or other unusual Customer sales trends.

9.      Evaluate Customers’

Cold Drink Equipment (CDE) compliance and work with Customer on resolution when

issues exist. Report issues to Supervisor.

10.  Perform efficient and accurate sales order


11.  Ensure the accuracy of pricing and Customer

Master Data.

12.  Provide other, non-selling Customer Service

support including: responding to CDE service issues when raised during the

sales call, receiving and transferring external Customer Service calls, and

providing order delivery feedback when requested.

13.  Coordinate sales service with field based

Business Development Representatives

Total Rewards

We take great pride in offering our people benefits that are

competitive. We appreciate hard work, innovative ideas and unending passion,

which is why we provide a comprehensive set of benefits and options designed to

fit the unique lifestyles of our employees from day one based on eligibility

requirements. ','!*!The Representative should have a strong desire to

serve. They are expected to educate, delight, and retain Customers.  Effective Representatives will have a high sales aptitude with strong

organization and follow up skills. Additionally, the Telesales Representative

should be a skilled communicator with the ability to unlock and understand

business needs of retail Customers, translate product features into benefits,

overcome selling objections, and provide resolution to Customer inquiries and

issues.·         High

school diploma or general equivalency diploma (GED)·         1 year of Customer Service or Call Center experience in an office environment·         Microsoft

Office experience with advanced functions of Outlook and Excel·         Prior

experience with Margin Minder, SAP, or similar systems

·         Pass

a drug test, criminal background, verifiable employment verification, social

security, and motor vehicle record check

Dr Pepper Snapple Group, Inc. (NYSE: DPS) is the leading producer of flavored beverages in North America and the Caribbean. Our success is fueled by more than 50 brands that are synonymous with refreshment, fun and flavor. We have 6 of the top 10 non-cola soft drinks, and 11 of our 14 leading brands are No. 1 in their flavor categories. In addition to our flagship Dr Pepper and Snapple brands, our portfolio includes Sunkist soda, 7UP, A&W, Canada Dry, Crush, Mott's, Squirt, Hawaiian Punch, Peñafiel, Clamato, Schweppes, Rose's and Mr & Mrs T mixers.

Dr Pepper Snapple Group is an equal opportunity employer and affirmatively seeks diversity in its workforce. Dr Pepper Snapple Group recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Equal Opportunity Employer. Minorities/Female/Disabled/Protected Veteran','Sales','United States-Illinois-Northlake','','Packaged Beverages','Full-time','Customer Service Representative

13 days 7 hours ago

Dr Pepper Snapple Group


Customer Service Representative Dr Pepper Snapple Group - Northlake, IL, United States


Location: Northlake, IL

Company Profile:
Dr Pepper Snapple Group is the No.1 flavored carbonated soft drink (CSD) company in the Americas and a leading innovator and marketer of functional/non-carbonated beverages. DPS serves consumers throughout North America via a broad and flexible route to market. This includes a combination of direct store delivery and warehouse delivery capabilities supported by our 21 manufacturing centers, more than 115 distribution centers and approximately 19,000 employees across North America, in addition to the operations of hundreds of third-party bottlers and distributors. At Dr Pepper Snapple Group, it is our vision to be the best beverage business in the Americas. Our brands have been synonymous with refreshment, fun and flavor for generations, and our sales are poised to keep growing in the future. Our strategy reflects and builds upon our position as the leading flavored beverage business in the U.S. Accordingly, we focus on: Building and enhancing our leading brands Pursuing profitable channels, packages and categories Leveraging our integrated business models Strengthening our route to market Improving operating efficiency