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Sonoco Products Company.

Customer Service Representative

Sonoco Products Company. - Norcross, GA

Customer Service Representative will typically have responsibility over a set Geographical Area to respond to customer orders, inquiries, price quotations, and provide samples that are requested by a distributor, end-user and\/or broker organization. A\/R follow up is also a component of this position. This should be done with a professional timeliness and responsiveness. Account follow-up being critical and expected. Duties will include developing working relationships with distributor salespersons, distributor buyers, end-user buyers\/customers and broker personnel as needed. Additionally, internal personnel should benefit from a strong, positive relationship from the Customer Service Representative.Identify key customers and develop the strategic and tactical knowledge necessary to understand their needs and how Paperboard Specialties can strategically fill those need.Provide administrative support to the entire Customer Service Department via accurate order entry, order processing, and telephone switchboard customer assistance.Customer leads and prospect follow-up is expected and is a necessary requirement of this position.Assist in maintaining a safe office and plant environment.Help monitor and maintain the appearance of office area, bathroom, and kitchen areas.Assist in training new employees, if needed.Maintain confidentiality of company data \/ information.Should have computer skills such as Microsoft Office. Graphical computer skills a plus.Provide feedback to management regarding Customer Service Department quality levels and procedures.This position encompasses a vast amount of customer interaction and requires a pleasant demeanor and willingness to assist both outside and internal customers.Being punctual and present when scheduled is a must.Applicant would also perform other similar and related duties as assigned.

8 days 23 hours ago

Sonoco Products Company.


Customer Service Representative Sonoco Products Company. - Norcross, GA, United States


Location: Norcross, GA

Company Profile:
Sonoco Products Company manufactures and sells industrial and consumer packaging products in the United States, Europe, and Canada. The company operates in four segments: Consumer Packaging, Paper and Industrial Converted Products, Display and Packaging, and Protective Solutions. The Consumer Packaging segment offers round composite cans, shaped rigid paperboard containers, fiber caulk/adhesive tubes, aluminum, steel, and peel able membrane easy-open closures for composite and metal cans; plastic bottles, jars, jugs, cups, and trays; and printed flexible packaging, rotogravure cylinder engraving, and global brand management products. The Display and Packaging segment offers point-of-purchase displays, custom packaging, fulfillment, primary package filling, supply chain management, and paperboard specialty products. The Protective Solutions segment provides engineered, custom-designed protective, temperature-assurance, and retail security packaging solutions. Sonoco Products Company was formerly known as Southern Novelty Company. The company was founded in 1899 and is based in Hartsville, South Carolina.