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Public Storage, Inc.

Customer Service Representative

Public Storage, Inc. - Jackson, NJ

Customer Service Representative


Snow Joe, LLC - New Jersey

Salary range $13 to $19 per hour

Essential Duties and Responsibilities :

  • Investigate and respond to all customer inquiries in a TIMELY manner

  • Handle all telephone calls and emails from consumers (retail/wholesale)

  • Process internet sales orders via website manager portal

  • Responsible for “upgrading the sale” whenever possible and assisting customers with making purchasing decisions

  • Learning the Snow Joe Sun Joe product line (i.e. going through an actual assembly of a product) and familiarizing yourself thoroughly with all use and care manuals so that you can be a knowledgeable resource to customer

  • Daily interaction with internal departments (distribution center, accounting and sales)

  • Provide extensive product knowledge and handle all requests from our consumers and retailers on website products

  • Responsible for informing supervisor of daily opportunities and problems

  • Duties/responsibilities may vary according to department policy changes

Desired Skills and Competencies:

  • ERP systems experience- Microsoft Dynamics strongly preferred but not required

  • Proficient in Microsoft Office (excellent Excel skills required)

  • Excellent written and oral communication skills

  • Strong organizational skills and attention to detail

  • Ability to work independently and prioritize responsibilities

  • Ability to meet deadlines

  • Excellent phone communication skills

Education and Experience:

  • 1 years applicable customer service experience

  • Sales experience a plus

Required experience:

  • Inbound Call Center: 2 years

  • Customer Service: 1 year

  • CRM or Zendesk: 2 years

Required education:

  • Bachelor's


24 days 7 hours ago

Public Storage, Inc.


Customer Service Representative Public Storage, Inc. - Jackson, NJ, United States


Location: Jackson, NJ

Company Profile:
Public Storage built its first self-storage facility in 1972. Today it operates over 2,200 unique and diverse company-owned locations in the United States and Europe, totaling more than 142 million net rentable square feet of real estate. Its PS Business Parks interest adds another 28 million(approx.) rentable square feet of commercial and industrial space. Based on number of tenants, Public Storage is among the largest landlords in the world.